Call Center Representative

Company: Peak Performers
Location: Austin
Posted on: January 12, 2021

Job Description:

Do you have experience working in a high-volume call center? If you answered yes , Peak Performers may have an opportunity for you! We have partnered with The State of Texas to recruit for a Call Center Representative in Austin, Texas. The Position: Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Requirements: -- Answer high volume incoming calls (100/day) in a professional manner. -- Send an email to the appropriate program area when a customer needs further update with the status of request. -- Provide accurate information to customers. * Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures. * Communicates with the public in person, by telephone, by email or regular correspondence, by fax, or over the Internet. * Knowledge of office practices and administrative procedures. * Skill in the use of standard office equipment and software including Microsoft Office applications such as Microsoft Word, Excel and Outlook. * Enters information into databases, processes letters to customers, and performs other general clerical services. * Reviews and routes mail and other correspondence. * Researches information. * Prepares, interprets, and disseminates information concerning agency programs and procedures. * Receives and processes applications and payments for state services. * Creates and maintains activity logs, files, and reports on services. * Interprets and explains rules, regulations, policies, and procedures. * May train others. * Performs related work as assigned. Expectations: * Ability to respond to public inquiries in a timely manner. * Ability to implement administrative procedures and to evaluate their effectiveness. * Ability to interpret rules, regulations, policies, and procedures. * Ability to communicate effectively. -- Ability to compose correspondence utilizing Texas Vital Statistics terminology, and standard business English. * Ability to lift, pull, carry, or push up to 12 pounds * Ability to stand for long periods of time. -- Ability to communicate on the telephone and in person in a clear, effective and diplomatic manner. Compensation : $16-$18/hour Work Location: Central Austin Work Schedule : Monday through Friday, 8:00AM to 5:00PM What's it like to work for Peak Performers? * Qualified applicants with chronic medical conditions and/or disabilities receive job preference. * Our clients can hire you at any time - with no fee! We want you to get hired. * We pay weekly through direct deposit. * We offer ACA compliant health insurance at 60 days. * In business since 1994, our relationships span 25 years and thousands of job placements. All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws. Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future. Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee- based recruitment services. Job Requirements:* Manage call center representatives and call performance* Perform call center follow-up* Perform other call center duties* Prepare call center performance reports* Report daily call center stats* Assist with supporting call-center* Selling services to consumers who call the call center* Maintain call center database by entering information on every call* Provide support for call center agents on escalated calls* Provide backup call center management* Plan for call center technologies* Receive inbound calls from customers* Impacting call center performance to management* Lead an exceptional call center team* Manage the daily call center operations* Resolve inbound customer calls regarding account* Maintain call center database by entering information* Define inbound call readiness state* Processing customer transactions in a call center environment* Maintain call center database by recording call outcomes and disposition

Keywords: Peak Performers, Austin , Call Center Representative, Other , Austin, Texas