Prosthetic Clerk

Company: Department of Veterans Affairs
Location: Austin
Posted on: January 12, 2021

Job Description:

* Videos Videos * Duties Help Duties Summary The Central Texas Veterans Health Care System is seeking a highly qualified individual to serve as a Prosthetics Clerk at our Austin, TX location. Learn more about this agency Responsibilities Incumbent is the first employee within the Prosthetic Treatment Center (PTC) that the public encounters. In order to receive and direct calls and visitors, the incumbent must have thorough knowledge of all of the PTC rules, regulations regarding eligibility/entitlement for home medical equipment and prosthetic/orthotic devices as well as programs such as Automobile Adaptive Equipment, Homes Oxygen, Clothing Allowance, Home Improvement and Structural Alteration, and Telehealth Program. When the veteran reports to PTC to pick up a prescribed item, the incumbent will locate the prescription for the prosthetic item, which prints in the PTC as a CPRS consult. He/She will determine the Veteran's eligibility and entitlement for the prosthetic items. Based upon consult, may select appropriate item from inventory, issue to veteran, select correct bar code label for item issued and provide consult to appropriate prosthetic clerk for posting to Veterans prosthetic record. Will also determine when patient education is required and refer veteran to appropriate clinician for training. Responsible for posting note to prosthetic CPRS consults regarding status of order and for closing the consult when appropriate. Assists visitors and/or callers with the completion of forms or documents necessary to provide the prosthetic items. In order to assist visitors/callers, incumbent may be required to research patient record information using CPRS, Appointment Scheduling, files and Veterans Benefits Administration (VBA) computer system. When appropriate, directs visitors and refers callers to appropriate staff member based on specific request or by ascertaining the nature of the call. Inquires received require evaluation to determine the most useful and appropriate information, resolves inconsistencies in available information or provide alternatives. Work Schedule: Monday-Friday, 8:am - 4:30 pm. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Prosthetic Clerk/PD08235A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Travel Required Not required Supervisory status No Promotion Potential None * Job family (Series) 0303 Miscellaneous Clerk And Assistant Similar jobs * Clerks, Records* Records Clerks * Requirements Help Requirements Conditions of Employment * Selective Service Registration is required for males born after 12/31/1959* You may be required to serve a probationary period* Subject to background/security investigation* Selected applicants will be required to complete an online onboarding process* Selective Service Registration is required for males born after 12/31/1959 Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2021. You may qualify based on your experience and/or education as described below: * Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:; receive and direct calls and visitors, determine the veteran's eligibility and entitlement for the prosthetic items, assists visitors and/or callers with the completion of forms or documents necessary to provide the prosthetic items and may be required to research patient record information using CPRS, Appointment Scheduling, files and the Veterans Benefits Administration (VBA) computer system. OR,* Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four full academic years of successfully completed education above the high school level. OR,* Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You will be rated on the following Competencies for this position: * Clerical* Computer Skills* Customer Service* Interpersonal Effectiveness* Standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. NOTE: If your school was accredited by at the time of graduation but is no longer listed on the website, you must provide documentation of accreditation with your application packet.

Keywords: Department of Veterans Affairs, Austin , Prosthetic Clerk, Other , Austin, Texas