Customer Service Representative
Company: Kelly
Location: Austin
Posted on: January 12, 2021
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Job Description:
Customer Service Representatives in Austin, TX!Kelly Services is
currently seeking Customer Service Representatives for a
multinational technology company in Austin, TX. Our client's
fast-paced, team-oriented environment is the perfect place to take
career to the next level.Pay Rate: $23.00--per hourHours: 1st shift
Monday-FridayDuration: 1+ year (possible extension pr TEMP-HIRE
based on performance)Responsibilities:* Fielding inbound calls from
the Institution (Education) customers. Half of the calls received
are from people who have never previously purchased from the
company. They fall into 3 buckets: 1) New Schools 2) New SAP #
request - new person wanting their own account 3) New Contact at a
current customer - ("librarian at a school is taking over the
position and has to buy new iPads. You will have to walk them
through the process from beginning to end. Another group of calls
are not going to the right department "queue" to be handled
correctly. You need to understand which department in the company
to re-direct those calls. Post-Sales calls are another example -
questions or concerns after the sale are handled by a different
queue and need to be directed to that specific team* Develops and
maintains positive customer relations; coordinates with various
functions within the company to ensure customer requests are
handled appropriately and in a timely manner* Works on problems of
moderate scope where analysis of situations or data requires a
review of a variety of factors* Exercises judgment within defined
procedures and practices to determine appropriate actionJob
Requirements:* High school diploma or equivalent. Bachelor's Degree
or equivalent work experience* 0-2 years Customer Service
experience. Knowledge of iPhone/iOS products required. Low-level
understanding of technology extremely helpful; understanding iOS
devices and how you get software on them* Must have a passion for
customer service, strong technical aptitude, resourcefulness, and
flexibility* Strong communication, problem solving, advanced
judgment, and negotiation skills requiredAs a Kelly Services
candidate you will have access to numerous perks, including:*
Exposure to a variety of career opportunities as a result of our
expansive network of client companies * Career guides, information
and tools to help you successfully position yourself throughout
every stage of your career* Access to more than 3,000 online
training courses through our Kelly Learning Center* Weekly pay and
service bonus plans* Group- rate insurance options available
immediately upon hire*Kelly Temporary Employee Perks:*
Kelly-sponsored Affordable Care Act health care coverage available
for eligible employees* Group medical, prescription, vision,
dental, life, and short-term disability insurance options that are
available for purchase-and the coverage is portable* Service bonus
plan* Holiday pay plan* Weekly electronic pay options* Free online
training campus available* Exclusive online employee communit*
Employee assistance program (EAP) available at no cost* Corporate
discounts* Transportation spending accounts*Offered and
administered by Leslie & Associates. These plans are not sponsored
by Kelly ServicesImportant information:--This position is recruited
for by a National Kelly Services Recruiter, not your local Kelly
branch. To be considered for this position, you must use the
"submit now" button below to submit your resumes. If you have
questions about the position, you may contact the recruiter
(Courtney at kelleco@kellyservices.com) however your resume must be
received via the "submit now" button included within.We invite you
to bookmark our Web site and encourage you to review it regularly
for new opportunities worldwide: www.kellyservices.com.Kelly
Services-- is a U.S.-based Fortune 500 company. With our global
network of branch locations, we are uniquely positioned to provide
our customers with international staffing support and our employees
with diverse assignments around the world.Kelly Services is an
Equal Opportunity Employer.Why Kelly--?As a worker today, it's up
to you to take charge of your career and look for opportunities to
learn, grow, and achieve your potential. Helping you find what's
next is what we're all about. We know what's going on in the
evolving world of work-just ask the 440,000 people we employ each
year. Connecting with us means getting the support, guidance, and
opportunities needed to take your career where you may have never
imagined.About Kelly--At Kelly, we're always thinking about what's
next and advising job seekers on new ways of working to reach their
full potential. In fact, we're a leading advocate for
temporary/non-traditional workstyles, because we believe they allow
flexibility and tremendous growth opportunities that enable a
better way to work and live. Connecting great people with great
companies is what we do best, and our employment opportunities span
a wide variety of workstyles, skill levels, and industries around
the world. Kelly is an equal opportunity employer committed to
employing a diverse workforce and providing accommodations for
people with disabilities in all parts of the hiring process as
required under its Employment Accommodation Policy. Kelly will work
with applicants to meet accommodation needs that are made known to
Kelly in advance.
Keywords: Kelly, Austin , Customer Service Representative, Other , Austin, Texas
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