Customer Service Representative

Company: Kelly
Location: Austin
Posted on: January 12, 2021

Job Description:

Customer Service Representatives in Austin, TX!Kelly Services is currently seeking Customer Service Representatives for a multinational technology company in Austin, TX. Our client's fast-paced, team-oriented environment is the perfect place to take career to the next level.Pay Rate: $23.00--per hourHours: 1st shift Monday-FridayDuration: 1+ year (possible extension pr TEMP-HIRE based on performance)Responsibilities:* Fielding inbound calls from the Institution (Education) customers. Half of the calls received are from people who have never previously purchased from the company. They fall into 3 buckets: 1) New Schools 2) New SAP # request - new person wanting their own account 3) New Contact at a current customer - ("librarian at a school is taking over the position and has to buy new iPads. You will have to walk them through the process from beginning to end. Another group of calls are not going to the right department "queue" to be handled correctly. You need to understand which department in the company to re-direct those calls. Post-Sales calls are another example - questions or concerns after the sale are handled by a different queue and need to be directed to that specific team* Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner* Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors* Exercises judgment within defined procedures and practices to determine appropriate actionJob Requirements:* High school diploma or equivalent. Bachelor's Degree or equivalent work experience* 0-2 years Customer Service experience. Knowledge of iPhone/iOS products required. Low-level understanding of technology extremely helpful; understanding iOS devices and how you get software on them* Must have a passion for customer service, strong technical aptitude, resourcefulness, and flexibility* Strong communication, problem solving, advanced judgment, and negotiation skills requiredAs a Kelly Services candidate you will have access to numerous perks, including:* Exposure to a variety of career opportunities as a result of our expansive network of client companies * Career guides, information and tools to help you successfully position yourself throughout every stage of your career* Access to more than 3,000 online training courses through our Kelly Learning Center* Weekly pay and service bonus plans* Group- rate insurance options available immediately upon hire*Kelly Temporary Employee Perks:* Kelly-sponsored Affordable Care Act health care coverage available for eligible employees* Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable* Service bonus plan* Holiday pay plan* Weekly electronic pay options* Free online training campus available* Exclusive online employee communit* Employee assistance program (EAP) available at no cost* Corporate discounts* Transportation spending accounts*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly ServicesImportant information:--This position is recruited for by a National Kelly Services Recruiter, not your local Kelly branch. To be considered for this position, you must use the "submit now" button below to submit your resumes. If you have questions about the position, you may contact the recruiter (Courtney at kelleco@kellyservices.com) however your resume must be received via the "submit now" button included within.We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.Kelly Services-- is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.Kelly Services is an Equal Opportunity Employer.Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly, Austin , Customer Service Representative, Other , Austin, Texas