Infrastructure Engineer II

Company: CDK Global
Location: Austin
Posted on: January 12, 2021

Job Description:

Power the PossibilitiesThe CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We're building and developing cloud technology for the automotive retail industrythat will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.Be Part of Something BiggerEach year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It's time you joined an evolving marketplace where research and developmentinvestment is measured in the tens of billions. It's time you were a part of something bigger.We're expanding our workforce - engineers, architects, developers and more - onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.Join Our TeamGrowth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.If you're ready for high-impact, you're ready for CDK.POSITION OVERVIEWThe person holding this position is a senior technologist with time management skills in a fast-moving environment. Work is performed with relative independence within defined policies and procedures, and is reviewed by a technical superior to ensure standards are adhered to. Clear communication is a critical component of the position. In addition, this position requires a willingness to mentor others in both technical and soft-skill areas.PRINCIPAL RESPONSIBILITIES* Operation and maintenance of SolarWinds in a large Enterprise environment.* Provide expertise to leverage MIB's, OID's, and WMI performance counters to diagnose and troubleshoot network and server problems.* Develop and implement custom monitors per unique application requirements.* Provide expertise to schedule and/or create reporting systems that meets the client requirements.* Perform registration, update and/or cleanup of new, changed, and/or obsolete elements.* Configure SolarWinds alerts.* Some experience with ServiceNow integration is a plus.* Customize web console properties, views, menus, and dashboards to meet client business needs.* Create and maintain documentation of the SolarWinds and Infrastructure Monitoring Tools architecture and operations environment, including Standard Operating Procedures and Target State Diagrams.* Provide expertise to:* Detect and verify infrastructure monitoring faults.* Detect and verify performance issues* Collaborate with operations and application teams.* Configure and troubleshoot nodes for infrastructure management (SNMP, WMI, etc.).* Support adhoc monitoring for identified network and server problems.Qualifications:* 5+ years of expertise in the design, administration, support and operation of the SolarWinds platform including Network Performance Monitoring (NPM), Network Configuration Manager, Server & Application Monitor (SAM), NetFlow, Traffic analyzer and IP address Manager.* Expertise in the use of network management protocols (e.g. SNMP, SNMP Traps, Syslog, ICMP, and NetFlow)* Knowledge of and experience in LAN/WAN and Data Center Environments, including servers.* Strong interpersonal skills applied in a dynamic customer-facing environment.* Strong verbal and written skills.* Ability to determine operational, technical and support requirements to carry out various initiatives.* Experience providing tools administration support in a multi-tiered infrastructure environment running on Windows, Linux/Unix and VMWare virtualized server platforms.* ITIL v3 Foundations certification or understanding* Experience with Service Now components, including asset management and configuration managementLocations: Austin TX, Portland OR, Hoffman Estates, ILCDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Keywords: CDK Global, Austin , Infrastructure Engineer II, Other , Austin, Texas