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Sr System Admin

Company: By Light Professional IT Services LLC
Location: Austin
Posted on: January 9, 2021

Job Description:

Overview:By Light is hiring a Senior Systems / Storage Engineer to join our team supporting the Department of Veterans Affairs.Responsibilities:

  • Provides in-depth knowledge of enterprise environment management that ensures high-level of availability and performance, such as design, implementation, and sustainment plans
  • Provide routine IT customer support in both administrative and technical areas
  • Configure and maintain customer computer room equipment
  • Administer and maintain all customer servers, both physical and virtual
  • Analyze and report on daily event logs - provide corrective action as is required
  • Maintain a 99.999% operational availability not related to any VA related or responsible event
  • Perform monthly security/system patches and updates manually and through SCOM
  • Troubleshooting of basic IT services as needed
  • Daily use of ticketing system
  • Participate in technical research and development to enable continuing innovation within the infrastructure
  • Deals with a wide range of hardware and network technology issues in a high-volume, fast paced environment
  • Responsible for all assigned trouble tickets from creation to resolution
  • Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values
  • Troubleshooting ranges from basic issues to email related issues for Executive level users
  • Train and/or advise mid-level and/or junior-level System Administrators performing similar work
  • Create and maintain a knowledge base of information to swiftly resolve any incoming issues while developing lessons learned to avoid future incidents
  • Administer server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
  • Perform daily system monitoring; verify the integrity and availability of all server resources, systems and key processes; review system and application logs; verify completion of scheduled jobs such as backups
  • Ability to work during non-business hours and participate on-call rotationRequired Experience/Qualifications:
    • Bachelors degree and 5 years of experience, or 8 years of experience
    • Experience providing IT support to multiple work sites
    • Experience with MS Active Directory administration (Users, Groups, GPO, Security, etc)
    • Excellent customer service, communication and organizational skills are required
    • Excellent troubleshooting and problem resolution skills for Desktops and Laptops
    • Ability to work independently with minimal direction providing technical and non-technical support to multiple users
    • Capable to work under pressure, handle multiple tasks simultaneously.Experience in the following areas:Migrating data while minimizing user downtime
    • Modernizing existing IT infrastructureNetwork administration support
    • Installation, support and maintenance of Microsoft servers
    • Knowledge of Active Directory, networking TCP/IP, DNS, WINS, DHCP, and VPN
    • Understanding of industry best practices surrounding proper maintenance and support of a 24x7 server infrastructure
    • Strong analytical problem solving skills
    • Ability to quickly grasp technical issues and offer solutions
    • Proven customer service and problem solving skills, working face-to-face and on-site with customers
    • Excellent communication and writing skills.
    • Deep experience and expertise in Microsoft Windows Server 2012, and related technologies such as backup systems, virus protection, desktop operating systems, etc
    • Detailed theoretical and practical knowledge of IP protocols, firewalls, and routersSpecial Requirements/Security Clearance:
      • Ability to Obtain VA Hi BI Clearance

Keywords: By Light Professional IT Services LLC, Austin , Sr System Admin, Other , Austin, Texas

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