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Implementations Director – Digital Banking

Company: ALOGENT
Location: Austin
Posted on: September 17, 2020

Job Description:

Implementations Director – Digital Banking To all recruitment agencies: Alogent will not accept applicants from unsolicited agencies. Please do not send unsolicited resumes to our job openings. Alogent is not responsible for any fees related to unsolicited resumes.

Alogent was named to the  Georgia Fast 40 ! This annual list recognizes the  fastest growing companies in the state  based on revenue and employee headcount, and is a testament to the entire company’s dedication to driving success and advancement within the industry!

Alogent is a tenured financial software technology company. We provide dynamic check-image capture, document management and digital banking solutions to all segments of the banking industry ranging from credit unions and community banks to Tier-1 banks. Our proven solutions are designed to deliver strategic goals of reduced costs, increased efficiency, and enhanced services through any channel—in person, online or on the go. A rapidly growing company, Alogent provides opportunity for significant career growth for talented, dedicated professionals.

The company is headquartered in Peachtree Corners, GA. Additional offices are located in Henderson, NV, Austin, TX and Carlsbad, CA, with regional teams across the US and internationally.

Job Summary :

Our Professional Services Department is looking for a hardworking, innovative and goal driven Implementations Director to contribute to the continued success of our company. This is an implementation position within our Professional Services team in an exciting, customer-interfacing role that couples leadership, functional, technical and customer relationship skills to successfully deliver implementations of our Digital Banking software solutions. The ideal candidate will have demonstrated experience in leading and executing digital projects successfully. The Implementations Director will provide project delivery and solution leadership to ensure that the Digital Banking solution is implemented and adopted effectively. Excellent communication, along with analytical, problem solving and organizational skills are crucial to the success of this position.

The location of this position can be remote in the United States.

Important Note: Authorized to work in the U.S. is a precondition of employment as we are unable to sponsor applicants for work visas.  No relocation assistance is available.

Responsibilities :

Partner with other senior members of the Services team to define and enhance implementation strategies.

Oversee and track projects from kickoff to deployment, ensuring that all team members are adequately prepared; managing risk across your project portfolio; and, ensuring customer obligations are met.

Effectively utilize a team of resources and adhere to schedule dates to ensure successful project completion and customer satisfaction.

Work with customer stakeholders to identify and understand risks to project completion.

Handle issue resolution escalated by customers or other team members and engages appropriate resources to ensure proper mitigation and customer satisfaction.

Identify any yellow or red flags on projects and be willing to roll up your sleeves to help wherever needed to ensure customer success.

Define and implement best practices for digital banking project execution and rollout.

Lead solution discussions between the Alogent and customer teams, bridge the gap between the customer’s business needs and the Alogent products, including: Act as Subject matter expert (SME)

Verbalize, consult and document customer requirements and requests for enhancments

Interact with the Alogent Product management team

Definition and creation of workflows and business rules.

Definition of the hardware, system software, and network configurations required for implementations.

Partner with 3rd party integration vendors to understand solution and review API documents to articulate development and implementation needs.

Collaborate with Product and Development teams to evaluate and iterate on requirements during project phases.

Provide effort estimates, staffing requirements, timelines, pricing and SOW document input for implementations.

Conduct analysis and resolution of complex customer problems/situations while practicing excellent customer relation skills.

Participate and assist in various interdepartmental processes including technical sales support, defect reporting and handover to support.

Recognize and communicate internally, the potential for additional products and/or services sales to existing customers.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Requirements :

The role requires a solution-oriented mindset. This is someone who can both think creatively in terms of vision but who is grounded enough, with enough attention to detail, to ensure the vision can get translated to execution.

7+ years’ of digital banking platforms/solutions delivery experience and detailed knowledge in online and mobile banking deployment model for banks or credit unions.

7+ years’ leadership experience with leading diverse teams in the implementation of software for banks or credit unions.

Experience integrating into Core Banking products, P2P, Bill Pay or similar banking experience.

Specific experience implementing or maintaining enterprise-level systems such as Digital Banking Single-Sign-On and API Online banking integration.

Assist in understanding and addressing customer questions.

Ability to articulate technical concepts to a business team.

Ability to provide a consultative approach to customer specific requirements to provide the optimal solution to the customer.

Documentation, problem solving and presentation skills for internal and external stakeholders.

Resolving complex requirement conflicts through effective stakeholder engagement.

Experience working for a software product company.

Ability to organize, manage and prioritize activities.

Demonstrated experience in managing distributed, remote teams.

Ability to communicate with others of varying technical ability in a clear and professional manner.

Excellent communication skills (both written and verbal).

A team player with strong relationship building skills.

Self-starter with the proven ability to identify what needs to be accomplished as well as prioritize and deliver multiple tasks concurrently.

Ability to deal effectively with changing priorities in a diverse organization.

Working knowledge of Microsoft Office Suite.

Preferred Skills and Experience :

Experience with hosted and on-premise implementations.

Familiarity with iOS and Android mobile platforms

Familiarity with .Net, MSFT SQL

Prior use and knowledge of a Professional Services Automation (PSA) application.

Software development life-cycle experience; waterfall or agile.

Understanding of Product Release concepts, defect management, configuration management.

PMI certification

JIRA, Financial Force or other project management tools

Working Conditions :

This position may require you to work on weekends, or occasionally be on call after hours.

Domestic and International travel may be required up to 25% of the time.

Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Keywords: ALOGENT, Austin , Implementations Director – Digital Banking, Other , Austin, Texas

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