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Business Analyst, Global Operations Workforce Management

Company: Facebook
Location: Austin
Posted on: September 17, 2020

Job Description:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you. We are looking for a person to join our Workforce Management team by supporting data and analytics processes and solutions while working across multiple operations teams to provide strategic and tactical guidance.

Define and build Workforce Management capabilities to support both large scale data initiatives and smaller specialized initiatives with a global footprint.

Create, maintain, and manage data and analytics solutions that can adapt to dynamic product changes.

Analyze historical trends and provide business recommendations and inputs to enhance and improve the Workforce Management Supply Planning process.

Work closely with tooling & analytics teams, operations leadership, and multiple cross functional teams to understand goals for partner management team.

Mitigate capacity risks and provide capacity levers by managing dependencies across multiple operating units and sites.

Prepare and deliver periodic executive-level updates on status, insights, and trends to help inform and guide critical business decisions.

Support the sizing and scoping of new projects and initiatives and provide analytical support to internal teams for initiatives and special projects.

Identify and communicate data-driven insights to key stakeholders, partners, and leadership.

Support forecasting for volume, staffing levels, and resourcing needs when needed to enable operations teams to achieve strategic goals and optimize operations outcomes.

4+ years of work experience in operations, strategy, data science, or analytics

Demonstrated problem-solving experience with experience transforming complex information into actionable business insights

Experience working collaboratively with cross-functional stakeholders and partners

Project, program management, and process development experience

Experience in Microsoft Office products

BA/BS in a quantitative field (e.g. Finance, Economics, Engineering, Mathematics, Business, etc.)

MBA or Master’s degree

FP&A experience

Experience with data visualization tools (e.g. Tableau)

Experience with data analysis tools or programming languages (e.g. SQL or R)

People management, coaching, and/or influencing experience

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Keywords: Facebook, Austin , Business Analyst, Global Operations Workforce Management, Other , Austin, Texas

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