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Advisor, Operations & Application

Company: Sears Holdings Corporation
Location: Austin
Posted on: September 15, 2020

Job Description:

The Operations & Application Advisor is responsible for supporting and enabling the operational integrity and efficiency of the Parts business by identifying process gaps, conducting root cause analysis to drive resolutions and continuous improvements, maintaining reporting, and conducting User Acceptance Testing. JOB DUTIES/RESPONSIBILITIES: Identifies gaps in business processes and develops and executes preventative measures to manage and control business vulnerabilities Monitors, reviews and resolves all assigned Pebbles, Missing Links and Help Tickets within the specified timeframes Resolves escalated member complaints Oversees, manages and conducts User Acceptance Testing on all system changes and enhancements prior to production deployment. Monitor and oversee pilot of system changes. Exercise strict attention to detail to ensure positive outcome for the business and the member Identifies, reports and ensures resolution of system issues and defects Supports Content Enrichment, data cleanup and standardization, and monitors data quality Maintains subscription database as needed, managing updates, deletions and periodic audits Creates,reviews and distributes reports as specified: i.e., EAD, Telephone, Same Day Cancel, etc. Performs administrative functions on PartsDirect websites and systems Performs other duties as assigned REQUIRED SKILLS: Ability to implement and execute process and project plans Ability to learn quickly in a fast paced environment Proficient in MS Office Suite (Word, Excel, PowerPoint) Expertise in all PartsDirect call center systems, web applications and legacy systems (Ciboodle, RMA, NPN, PDCC, etc.) Ability to communicate across multiple levels Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers and ability to use discretion handling sensitive or confidential information Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

Keywords: Sears Holdings Corporation, Austin , Advisor, Operations & Application, Other , Austin, Texas

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