Account Director

Company: Qualia
Location: Austin
Posted on: September 14, 2020

Job Description:

Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 20% of all US real estate transactions. Qualia was also named by CB Insights and Fast Company in their “50 Future Unicorns” spotlight for 2020.

WHAT YOU'LL WORK ON Account Directors on the Customer Success Team have one of the most important individual contributor roles within Qualia. It is your responsibility to convey the value of Qualia's additional services- engaging clients to drive adoption of these services. You will own the full stack of client engagement. You will have the opportunity to collaborate cross-functionally with Marketing, Product, and Customer Success.

RESPONSIBILITIES Massively expanding customer value by cross selling and up selling

Help design processes, structures, and tools to effectively scale sales and pass on learnings and best practices

Provide day-to-day account management and guidance to cross-sold accounts to help them utilize the platform to the fullest extent possible

Onboard and retain managed accounts

Collaborate with the Product team to improve the experience for Qualia users on products sold

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH 2+ years in a sales or related external facing role

Consultative sales abilities

Previous sales or business development experience at a high growth technology company

Self-starter who proactively identifies opportunities to contribute

Impeccable written and verbal communication skills

Analytical, organized, and detail-oriented

Technically fluent

Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Bachelor's Degree preferred

WHY QUALIA We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

We celebrate difference at Qualia. We are committed to ensuring an environment of mutual respect for every employee and we are proud to be an equal employment opportunity employer. Qualia does not discriminate against any person because of race, color, creed, religion, gender, gender identity or gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and we actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

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