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Customer Care Representative

Company: The CalAtlantic Group
Location: Austin
Posted on: September 13, 2020

Job Description:

You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB #ZR+ Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.+ Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.+ Schedule and supervise subcontractor repairs in homes after delivery to homeowner.+ Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.+ Provide accurate and timely information to Customer Care Manager on progress and scopes of work.+ Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.+ Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.+ Participate in emergency on call rotation service schedule.+ Keep accurate service request logs and documentation of all work performed.+ Participate and attend department meetings.+ High School Diploma or equivalent required.+ Associates degree or equivalent preferred.+ 3 years residential customer care or construction field+ Valid driver's license and a good driving record+ Working knowledge of new technology such as iPads+ Excellent verbal and written communication skillsID: 2020-14044 Posting Location: Austin, Texas External Company Name: Lennar Homes External Company URL: http://www.Lennar.com/

Keywords: The CalAtlantic Group, Austin , Customer Care Representative, Other , Austin, Texas

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