Customer/Product Support Engineer
Company: Intelliswift Software Inc
Posted on: August 1, 2020
What You'll Do First point of contact for customer concerns
relating to technical issues with the E-commerce application.
Customer advocate and represent their needs with internal product
and engineering teams. Provide timely responseresolution to
technical, product and cloud infrastructure inquires. Provides
resolutions within established Service Level Agreement Guidelines.
Trouble-shootqualify cases before advancing it to engineering.
Answer questions regarding product functionality and usage. Work
high priority technical incidents and critical outages. Product
content creation (KB articles, whitepapers, forum participation).
Provide knowledge transfer sessions to help reduce critical issues.
What You Need To Succeed 5 years of experience in an enterprise
software or cloud support environment. Understanding of modern web
technologies and relationships between them Linux, Apache, MySQL,
PHP, NGINX, Redis, DNS, CDN and SSL. Experience troubleshooting web
application and performance issues. Ability to analyseextrapolate
issues via logs and other sources of information to provide
infrastructure and application teams a good starting point for in
depth reviews. Strong knowledge of the Linux command line.
Relational database skills Familiarity with MySQL and database
queries. Familiarity with programmingscripting languages such as
PHP, Node.js, Perl, Java and Python. Familiarity of e-Commerce
application, or any other eCommerce Platforms (Support, Site
Development or QA role). Strong organizational and time management
skills including multi-tasking and prioritizing job duties.
Proficient in technical problem-solving methodologies. Ability to
adapt and change in a dynamic environment. Excellent (oral and
written) communication skills in English. Intelliswift Software is
an Equal Employment Opportunity (EEO) employer and does not
discriminate on the basis of age, color, national origin,
citizenship status, physical or mental disability, race, religion,
creed, gender, sex, sexual orientation, gender identity andor
expression, genetic information, marital status, status with regard
to public assistance, veteran status or any other characteristic
protected by federal, state or local law.
Keywords: Intelliswift Software Inc, Austin , Customer/Product Support Engineer, Other , Austin, Texas
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