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Senior Application Support Analyst

Company: NextGen Global Resources LLC
Location: Austin
Posted on: August 1, 2020

Job Description:

Exciting full-time opportunity to join the Information TechnologyApplication Support team at a large, award-winning healthcare company. What you will be doing as a Senior Application Support Analyst Support and maintain Enterprise level applications Perform proactive review of application logs Perform Root Cause Analysis Perform patching upgrading of supported applications Create and maintain scripts for automation and monitoring Work with related teams to create job process automation Add to team knowledge by maintaining accurate documentation and sharing knowledge and skills Strategy Planning Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems Acquisition Deployment Conduct research into software application products and services in support of development and purchasing efforts Provide support for the testing of new and existing software applications under development or consideration for purchase Operational Management Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems Interface with vendors, when needed, to resolve application and software issues. Document problems, solutions and team knowledge Prioritize, schedule, and administer all instances where enhancements and defect resolution are required Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Maintain and enhance performance of all new and existing software and applications across the organization Identify and learn appropriate software applications used and supported by the organization Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on Apply diagnostic utilities to aid in troubleshooting. What you bring to the table as a Senior Application Support Analyst. Bachelor Degree in the field of Computer Science, Information Systems or related Minimum of 3 years of related experience required In-depth, hands-on knowledge of and experience with enterprise and desktop applications, preferably in WebLogic, Linux, Oracle andor Java based applications Proven experience with troubleshooting principles, methodologies, and issue resolution techniques Broad knowledge of programming languages and techniques Able to develop and interpret technical documentation for training and end user procedures Knowledge of trends in technology relating to software applications Experience with creating and executing database queries Good understanding of the organizationrsquos goals and objectives Experience in bash, PERL andor Python scripting Experience evaluating and running SQL fix-it scripts Highly self-motivated and directed with the ability to absorb new ideas and concepts quickly Good analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to conduct research into software development and delivery concepts, as well as technical application issues Ability to present ideas in business-friendly and user-friendly language Very strong customer service orientation Excellent written, oral, interpersonal, and presentational skills Experience working in a team-oriented, collaborative environment Benefits Our competitive benefits package includes Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5 Tuition Reimbursement PTO accrual beginning Day 1

Keywords: NextGen Global Resources LLC, Austin , Senior Application Support Analyst, Other , Austin, Texas

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