AustinRecruiter Since 2001
the smart solution for Austin jobs

Senior Client Executive

Company: Luna Data Solutions, Inc.
Location: Austin
Posted on: July 1, 2020

Job Description:

We are currently searching for a Senior Client Executive for a Direct Hire Salaried opportunity in the Austin, TX area. MUST be local or able to relocate to work on-site. The Senior Client Executive (SCE) is a direct client contact position responsible for leading delivery of all high value and in- scope contracted services, ensuring that performance goals and cost commitments are met. This is Customer, Account, Delivery, Program and Project Executive role. The SCE leverages their leadership skills and technical knowledge to develop, implement and lead a customer centric team. The SCE promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination. The SCE owns the cost expense within the account and actively seeks opportunities to drive down the cost of delivery. The SCE manages overall delivery commitments to the customer as the single point of delivery accountability for meeting delivery targets, service excellence, and operating within the financial model and is the principal contact for all service operational and tactical issues for the client. The SCE develops and nurtures an excellent client relationship at the senior management and executive level. Client Relationship Account Management- 30 of time Develops and nurtures senior management or executive- level relationships with the customer. Owns customer operational relationship develops nurtures to excellent customer satisfaction. Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication. Principle contact for operational tactical issues representing delivery of all services (all functions) to the customer manages customer expectations by developing performance metrics reporting, escalation management communication plan. Ability to effectively and proactively manage risk for high to very high-risk projects. Actively visit client offices, foster relationships, manage communications and regular monthly and quarterly business reviews, walk the halls of customer locations evaluating opportunities to grow our business with the client Program Management- 70 of time Program Responsible for PL management for assigned segment within the account (Approx.15 Million of annual revenue) Contributes to organization strategic business plan to drive the company's goals and initiatives. Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes. Identifies incremental revenue opportunities and supports pursuit activities. Participates n presales change order negotiations representing approving delivery capability cost solution. Contributes to strategic account plan. Owns expensecost target commitments for all service delivery requirements developing, implementing monitoring expense controls. Strategize, implement, and maintain program initiatives that adhere to organizational objectives Develop program assessment protocols for evaluation and improvement Maintain organizational standards of satisfaction, quality, and performance Oversee multiple project teams, ensuring program goals are reached Manage budget and funding sources for maximum productivity Report to prime contractor Overall Delivery Manager (ODM) based out of Austin, TX and Chief Operating Officer (COO) based out of Maryland Operations Manage teams supporting network monitoring operations for both Business and Traffic Networks. Teams are a combination of dedicated and matrixed groups. Ensure compliance with SLAs and reporting requirements Develops leads delivery organization to timely, cost effective delivery of SLA requirements identifying recommending optimization while managing scope, resources coordination. Develops and drives knowledge management strategies to drive organizational maturity. Identifies cross business unit optimization opportunities and drives improvement effort. Develops manages account service delivery plan. Managerial leadership to cross functional team to ensure performance goals are met for all in scope service identifying analyzing gaps to develop implement corrective actions plans. Portfolio Management Manage portfolio of IT service on-boarding projects and other projects Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new projects Develop and manage budget for projects and be accountable for delivering against established business goalsobjectives Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders KNOWLEDGE AND TECHNICAL SKILLS REQUIREMENTS Ability to build manage strong customer relationship at the senior management and executive level. Excellent influence negotiation skill. Ability to apply business management, financial concepts contracts knowledge to analyze business needs and develop recommendations. Ability to understand analyze an issue or problem to develop implement a corrective action plan. Applies appropriate technical knowledge and methods to resolve very complex business issues. Leadership ability to build manage a business team for effective efficient customer support. Ability to proactively effectively manage risk on high to very high-risk projects. Ability to develop present high impact message to senior management and executive level management. Excellent communication skills verbal, written presentation with the capability to represent the company at external customer industry events. Industry sector knowledge Crisis conflict management EDUCATION ANDOR EXPERIENCE REQUIREMENTS 10 years of client, account, delivery, program and project management experience in the technology industry ndash preferably IT Infrastructure delivery management with an operations background. Experience running projects or programs of at least 10 million in revenue per year. Strong organizational skills the ability to create an effective strategy the passion to direct, organize, prioritize, and motivate a team around that strategy and vision. A demonstrated open, collaborative leadership style capable of inspiring a team despite the changing opportunities dictated by the client environment, the services industry, and from within. BS in engineering or business administration required (Masters desired) Background in IT, networks, or transportation desired Understand how to operate in an Agile framework Excellent verbal and written communication skills Experience working with service provider organizations PMP desired ITILITSM experience desired No sponsorship can be provided for this opportunity and we are unable to work with 3rd Parties on this role. Luna Data Solutions is an equal opportunity employer.

Keywords: Luna Data Solutions, Inc., Austin , Senior Client Executive, Other , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hair Stylist - Licensed - SAN MARCOS, TX-651 Barnes, 78666
Description: Sport Clips Haircuts is Back and Hiring Hair Stylists Let us be part of your comeback story br br TEXT SC8 to 25000 or click here: http://oli.vi/NIzY7 and our assistant Kenzie will get you scheduled (more...)
Company: Sport Clips
Location: San Marcos
Posted on: 07/9/2020

Associate Chiropractor needed in Marble Falls, TX
Description: Searching for a strong DC to fill immediate position in Marble Falls, TX. This busy wellness based
Company: MMA Chiropractors
Location: Cedar Park
Posted on: 07/9/2020

National OTR Dry Van Driving Job - Austin, TX
Description: GREAT PAY EVERY DAY br Top Pay Certified Carrier Are you looking for a fleet that gives you options Crete Carrier is seeking professional truck drivers to join their Southeast Regional fleet. Home (more...)
Company: Crete Carrier
Location: Pflugerville
Posted on: 07/9/2020


Hair Stylist - Licensed - CEDAR PARK, TX-202 Walton Way, Ste. #164, 78613
Description: Sport Clips Haircuts is Back and Hiring Hair Stylists Let us be part of your comeback story br br TEXT SC8 to 25000 or click here: http://oli.vi/NIzY7 and our assistant Kenzie will get you scheduled (more...)
Company: Sport Clips
Location: Cedar Park
Posted on: 07/9/2020

Owner Operator Truck Driver Job - Sign On Bonus Available & Great Benefits!
Description: Owner Operator Truck Driver Job - Sign On Bonus Available amp Great Benefits Owner Operator Truck Driver Job - Sign On Bonus Available amp Great Benefits Don't Wait, Call Now 423-445-7433 (more...)
Company: U.S. Xpress
Location: San Marcos
Posted on: 07/9/2020

CDL-A Owner Operator Truck Driver
Description: TransAm Trucking Owner Operator Truck Driver Jobs New drivers are now eligible for 2,500 in sign-on incentives TransAm Trucking, a leading refrigerated carrier, has owner operator truck driver (more...)
Company: Trans Am
Location: Temple
Posted on: 07/9/2020

CDL-A Team Truck Driver - Great Pay!
Description: CDL-A TEAM TRUCK DRIVER JOBS Health disclaimer regarding the COVID-19 outbreak Team Miles And Team Freight Team Success When you bring your CDL-A truck driver team to Freymiller, you'll
Company: Freymiller
Location: Pflugerville
Posted on: 07/9/2020

Direct Support Professional (DSP)
Description: Are you driven to serve and help others in your community Caregivers and Direct Support Professionals DSP are the heart of our company with their compassion, dependability, and care. If you want to (more...)
Company: ResCare Residential Services
Location: Temple
Posted on: 07/9/2020

Hair Stylist - Licensed - BRYAN, TX-1612 W Villa Maria Drive, 77807
Description: Sport Clips Haircuts is Back and Hiring Hair Stylists Let us be part of your comeback story br br TEXT SC8 to 25000 or click here: http://oli.vi/NIzY7 and our assistant Kenzie will get you scheduled (more...)
Company: Sport Clips
Location: Bryan
Posted on: 07/9/2020

Associate Chiropractor needed in Austin, TX
Description: This clinic is looking for an associate who wants to do extremely well as they continue to thrive
Company: MMA Chiropractors
Location: San Marcos
Posted on: 07/9/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds