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Field Tech Sr Associate (Depot) - Austin, TX

Company: NTT DATA Corporation
Location: Austin
Posted on: May 23, 2020

Job Description:

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Field Tech Sr Associate (Depot) - Austin, TX to join our team in Austin, Texas (US-TX), United States (US). This is an on-site support role that will be responsible for moving and setup of end user equipment, as well as needs to have the ability to follow written and/or verbal guidance to perform low-level configuration of desktop/notebook computer equipment. In addition, this position will be responsible for receiving initial inventory control of new equipment and parts received at the customer site (depot). Responsible for delivering and/or shipping parts to the Field Service Team and/or End User. Reports to On-site Delivery Lead. Role Responsibilities:Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & proceduresCoordinates with end users on expectations and availability to conduct servicesPerforms troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assetsIdentifies potential issues that could adversely impact End User experience and follows through on action stepsUses advanced tools/technical knowledge to remediate client problems and conduct scheduled installationsProvides technical feedback on technical process issues to improve overall service deliveryStrives to meet Client service level agreements/objectives and customer satisfaction goalsEscalate to lead or according to Client service management processes on issues that impact a Client End User and/or entire operation at siteBasic installation and maintenance of technical productsFollows predefined procedures and task in everyday activitiesWork is regularly reviewed by a more senior level technical specialistReviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripheralsInstalls, maintains, and optimizes desktop/notebook configurations at Client siteDiagnoses and resolves product performance problemsPerforms maintenance and repair servicesEnsures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performanceInstructs customer in the operation and maintenance of the system Basic Qualifications:2+ years' work experience with desktop support, hardware, and/or iPhones, Androids Highly Preferred Skills: Experience in servicing/deploying computer equipmentHelpdesk experience preferred, alongside proven customer service backgroundBasic networking administration skills; L1 or L2 is a plus. ServiceNow ticketing system, but open to anySCCM knowledgeIndividual will be knowledgeable of Windows operating system environmentAble to comprehend and follow verbal and written technical instructions and scriptsQualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involvedCertification in various hardware platforms may optionally be required for servicing hardware issuesIndividual must have the ability to receive calls during the normal business day and after hoursPhysically be able to lift and move Enterprise and Client technology hardware in Client environmentExcellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolutionExcellent interpersonal skills and ability to work collaboratively in a team environmentAbility to respond to night and weekend onsite work as requested, and work overtime as requestedAbility to drive own car to other locations #INDICS This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visitnttdataservices.com to learn more. NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT DATA Corporation, Austin , Field Tech Sr Associate (Depot) - Austin, TX, Other , Austin, Texas

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