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Bilingual Call Center Representative

Company: ManpowerGroup
Location: Austin
Posted on: May 20, 2020

Job Description:

Must have prior medical experience, working with medical terminology. Responsibilities -Provide unbiased assistance to Medicaid Clients with questions regarding eligibility, medical claims status, and other program questions. -Assists with problem resolution, as needed. -Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. -Transfers callers to other Call Center units as needed. -Meets individual performance and attendance metrics. -Performs other duties as may be assigned by management. Additional Job Details: -Bilingual English/Spanish Required. -Must be available to work any shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. -Requires experience with Microsoft Office, Excel, OnBase. -Must type 30 wpm. Must be effective at multi-tasking. -Prior Medicaid experience preferred. -Prior Call Center experience preferred.

Keywords: ManpowerGroup, Austin , Bilingual Call Center Representative, Other , Austin, Texas

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