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Facility Coordinator

Company: JLL
Location: Austin
Posted on: May 16, 2020

Job Description:

Position Summary:
Responsibilities:

Provide management services for all subcontracted and managed suppliers ensuring services are delivered consistent with agreement terms. Janitorial, vending services, etc.
Assist with receiving and dispatching of work requests to technical staff, vendors, landlord or other service providers.
Assist with the coordination and scheduling of maintenance activities
Manage and coordinate work with 3rd party vendor including: tracking work order completion, vendor and client follow up and validating/approving subcontractor invoices
Ensure all site management and operations practices are in compliance with company, (MSA) Master Service Agreement requirements, and client standards
Communicate/Escalate with appropriate parties (client, vendors, etc.) as needed
Cultivate and maintain a positive working relationship with client representatives (JLL or external) and service providers
Assist Account Manager with tactical planning for the regional facilities team s goals and objectives
Recommend continuous quality improvement practices
Manage third party COIs & Manage landlord related issues
Establish & coordinate access into necessary applications, as needed
Assist with budgetary requests, analysis and operational reporting: monthly and quarterly, as needed
Purchasing, as necessary
Provide support for guests, visitors and employees at client locations
Act as an interface with client, visitors and guests. Work collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
Assist in resolving problems associated with all building services including: janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes, as well as, interior and exterior furnishings, fixtures and equipment
Coordinate special events in support of client or JLL
Provide support for meetings and conference room reservations, as needed and directed
Provide facility specific assistance to the project management team as needed or requested
Ensure delivery of committed services and overall satisfaction with JLL performance
Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
Read and understand the applicable Service Level Agreements. Help to achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys
Ensure appropriate follow up with customers
Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed

Requirements:

Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, possess strong written, verbal and people skills
Strong organizational skills and collaborative style needed
Strong attention to detail
Self-starter and team player
Communicate professionally in a clear and concise manner (verbal and written)
Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics Policy
Flexibility with working hours and locations

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Keywords: JLL, Austin , Facility Coordinator, Other , Austin, Texas

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