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Customer Success Lead

Company: Clinical Professionals
Location: Austin
Posted on: March 28, 2020

Job Description:

Customer Success LeadOur client's mission is to make the world more secure in the face of targeted threats and evolving, machine-speed attacks. By augmenting human security teams and autonomously detecting and responding to attacks, their cyber AI platform reduces the risks of data theft and technology disruption that organizations face daily. Their technology applies cutting-edge machine learning and mathematics to the field of cyber-security. This is an excellent opportunity to join a fast-growing company that was recently named one of Fast Company's 50 'World's Most Innovative Companies'.They are currently expanding their Customer Operations team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. The role doesn't require any prior knowledge, just a notable enthusiasm for customer success and willingness to learn. This role is open to those with 1 to 3 years of professional experience. Responsibilities: --- Strong experience in Customer Success Management, consulting or sales experience working with enterprise customers --- Proven customer management skills with large, enterprise accounts--- Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives--- Exceptional executive-level communication, presentation and interpersonal skills. --- Be a challenger to our customers to stay focused on delivering business value--- Deeply understand our customers' objectives and become a trusted right-hand advisorRequirements: For this role you need to be tenacious, driven and have the following skill set: --- 1 to 3 years' experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Service Consultant. --- Ability to manage in complex and crisis situations in a confident and calm manner. --- Able to effectively communicate with senior business professionals across every industry vertical.--- Familiarity with enterprise networking technology with strong communication/presentation skills. --- Willing to travel to accounts across the region --- Strong time management skills, self-motivation and to be always goal-orientated --- Able to effectively work as a part of team Benefits --- Competitive base salary with comprehensive medical, dental and vision provided in full by the company --- Optional 401k plans --- Commuter benefits --- Company sponsored social events We are a young company with dynamic growth so you must be prepared to work hard and show continued commitment and dedication to the business.

Keywords: Clinical Professionals, Austin , Customer Success Lead, Other , Austin, Texas

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