Summer 2020 Help Desk Intern

Company: WellSky
Location: Austin
Posted on: February 16, 2020

Job Description:

Are you looking for a summer internship that will give you valuable hands-on experience in a corporate environment* WellSky is always on the lookout for talented college students and new grads who are ready to make an impact.

Our internship offers challenging work that gives you the chance to provide immediate value and is ideal for those pursuing a bachelor s degree.

The Help Desk Intern provides first level technical support to all WellSky employees on a variety of issues including hardware, software, desktop applications, and networks. Identifies, researchers, and resolves technical problems. Responds to telephone calls, emails, and help desk ticket requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

The Intern will also be responsible for assisting other IT support staff with day-to-day operational duties such as security, backup and recovery, performance and change management, and end user support issues as needed.

What you will be doing:



* Creates trouble tickets using appropriate trouble ticketing system.

* Performs necessary troubleshooting steps to resolve problem or determine appropriate fix

* End user desktop and application support

* New hire setups

* Installs desktop hardware and software

* Installs personal and network printer hardware

* Assist in maintaining network hardware, software

* Troubleshooting and resolution of end user support issues.

* Performing other duties as assigned.

* Responds to the needs and requests of clients and WellSky management and staff in a professional and expedient manner.

* Observes all company policies

What you need:

* Completion of some computer science courses. MCP or A+ certification a plus

* Prior IT support experience would be a plus

* Must be adept at troubleshooting issues and able to explain solutions to non-technical audiences.

* Good knowledge of PC setup, troubleshooting and operation

* Good knowledge of Windows setup, troubleshooting and operation.

* Basic understanding of the Desktop LAN protocol TCP/IP

* Excellent interpersonal and communications skills

* Excellent attention to detail.

* Ability to work effectively as part of a team and with other personnel at all organizational levels

* Able to understand and follow company internal policies and processes related to IT

* Able to track and monitor support related activities using the trouble ticketing system

* Have a dynamic and self-motivating personality willing to learn.

What\'s in it for you:

* Gain valuable experience working on cutting edge technologies

* Innovation is encouraged

* The opportunity to make a difference, not just for yourself, but for millions of people around the globe by developing software that saves lives

Wellsky provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for U.S. based positions with Wellsky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Keywords: WellSky, Austin , Summer 2020 Help Desk Intern, Other , Austin, Texas