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Website Coordinator

Company: Centene
Location: Austin
Posted on: February 15, 2020

Job Description:

Website Coordinator Position Purpose: Troubleshoot front line website applications issues and questions through the website support helpline and email - Monitor the website support helpline and emails to support and answer questions on system up time and page turn time issues, on-line claim submissions, on line authorization requests, on line eligibility verifications, the Health Passport, and other related website topics - Identify trend in issues, notify applicable departments for resolutions and track resolutions of issues to ensure the success of the websites - Monitor websites' performance and stability, report issues timely and efficiently and track resolutions - Develop website related training materials for all systematic updates or enhancements, including state submission and user acceptance testing - Coordinate training for various audiences on new website functionalities - Perform routine portal and ad hoc reports as requested Education/Experience: Associate's degree in related field or equivalent experience. 1+ years of web support or communications experience. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Marketing & Communications USA-Texas-Austin Superior HealthPlan Full-time

Keywords: Centene, Austin , Website Coordinator, Other , Austin, Texas

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