Front Desk Coordinator

Company: Robert Whitfield, MD FACS
Location: Austin
Posted on: February 15, 2020

Job Description:

POSITION: Front Desk Concierge, Plastic Surgery Practice and Holistic Spa REPORT TO: Medical Director and Business Operations Manager JOB SUMMARY: This position will focus on the practice's onsite spa and retail, in addition to the plastic surgery practice. We are looking for someone who is friendly, professional, dependable, and motivated with excellent communication skills to join our team. This position is responsible and accountable for the daily operations of the spa while delivering an exceptional level of customer service. Applications without a cover letter, answers to all questions, and completion of assessment test will not be considered. PREREQUISITES: Degree from a 4 year accredited university Minimum 2 Years of luxury hospitality experience Excellent computer skills including excel, microsoft, email, social media, etc with the ability to learn new programs quickly Sales and Customer Service experience, minimum of 2 years Experience in retail/sales, health/wellness, or luxury hotel is a PLUS Must be able to effectively communicate with clients about spa services, procedures, and benefits Collaborate well with others in a fun and fast-paced environment JOB RESPONSIBILITIES: Excellent customer service skills Answering phone calls and scheduling appointments Greeting clients and patients Answering and transferring phone calls Checking clients in and out, processing payments thru POS system Maintaining a professional spa area Assisting in administrative spa tasks Educating clients about spa services and products Assisting in maintaining the cleanliness of treatment rooms and common areas Various administrative duties as requested by spa team and business administrator Attends daily and monthly team meetings Maintains a professional image BENEFITS: Medical, Dental, Vision (after 90 days) SCHEDULE: M-F 9:30am to 6pm. JOB TYPE: Full-time LOCATION: Austin, TX (78746) LANGUAGE: English (Required) WORK AUTHORIZATION: United States (Required) TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending and stooping. Also prolonged standing and walking. Requires eye-hand coordination and manual dexterity sufficient to operate the usual office equipment. Requires normal range of hearing and eyesight. Requires working frequent irregular hours. Requires the ability to work under stressful conditions. Requires the ability to research, prepare and communicate comprehensive reports. Occasional traveling out of state. TYPICAL WORKING CONDITIONS: Mostly office work, some clinical environment. Frequent evening hours. ACCESS TO PHI (PROTECTED HEALTH INFORMATION) This position has the authority to access all PHI. The nature of this position's access to PHI may require review of computerized schedules, computerized medical records, computerized and paper-based billing and reimbursement data, patient referral forms, lab results, tests, and encounter form data in order to analyze information, resolve a patient's unpaid claim or bill, or address another managerial or administrative issue.

Keywords: Robert Whitfield, MD FACS, Austin , Front Desk Coordinator, Other , Austin, Texas