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Contact Center Associate

Company: Medix
Location: Austin
Posted on: February 15, 2020

Job Description:

Contact Center Associate We Offer: Full Benefits - PTO - Competitive SalaryThe Contact Center Associate will take inbound and make outbound calls regarding specific requests, common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines. We Offer: Competitive Salary 401KPaid Time Off Full Benefits Requirements:Critical thinking and problem-solving skills Self-motivated, goal-oriented individual Excellent written, verbal, and interpersonal communication skills Work independently and in a team environment Strong computer skills and working knowledge of Microsoft Outlook Excellent phone etiquette and customer service skills as majority of time will be spent on the phone Familiarity with medical policies and procedures and HIPPA Job Description: Answer incoming calls from members and providers and follow-up with outbound calls as necessary. Resolve general member and provider issues by phone or email. Identify and escalate issues as necessary. Recognize and document trends or problems that may arise in operations and alert management when needed. Provide accurate health share information and service to members and providers. Obtain and review medical records as necessary. Ensure member information and eligibility is accurate and up to date. Explain detailed information regarding eligibility to both members and providers. Is coachable and willing to learn. Capable of providing the greatest customer service experience possible. Why Should You Apply?Comprehensive Benefits PackageOpportunity to Join a Growing, and Stable CompanyReasonable Hours

Keywords: Medix, Austin , Contact Center Associate, Other , Austin, Texas

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