Platform Specialist

Company: MASM LLC
Location: Austin
Posted on: January 17, 2020

Job Description:

Job duties Manage support tools configurations and QA for multiple teams, including Content, Enablement, Tools, and customer support (7K+ global agents for over a dozen Google consumer products). Configure agent macros for client s proprietary CRM, working with SMEs and the Content team. Set up and manage configurations for agent workflows and Conversocial. Review work requests and identify any missing requirements. Escalate any unidentified issues caused by work requests. Find workarounds to address platform limitations. Adapt quickly to new workflows and balance multiple projects at once. Minimum qualifications 2-4 years of professional working experience 2+ years experience with content/knowledge management systems Working knowledge of HTML; ability to work in web source code Proficient at Google Sheets, Excel, or any other spreadsheet software Ability to work in a fast-paced environment and tight deadlines Extraordinary attention to detail Excellent interpersonal, written, and verbal communication skills Excellent problem-solving skills: systematic, strategic, and analytical capabilities Systematic problem-solving approach, coupled with a strong sense of ownership and drive Preferred qualifications Experience managing customer support issue taxonomies. Advanced Google Sheets skills (e.g., array formulas, RegEx, nested formulas, etc). Proficient in Google Apps Script. Experience working on a global team. Knowledge of Google Products. - provided by Dice

Keywords: MASM LLC, Austin , Platform Specialist, Other , Austin, Texas