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INTAKE SPECIALIST

Company: Dura Medic LLC
Location: Austin
Posted on: January 17, 2020

Job Description:

Description:
To accurately and timely complete the data entry process of patient demographics, product orders and uploading corresponding documents to the patient order(s) received directly from facilities. Facilitys point of contact for submitting initial orders, requests for additional information i.e. medical records. Intake Specialist is responsible for obtaining all required billing documents, this includes a valid Detailed Written Order and Proof of Delivery. Intake Specialist is responsible for completing data entry when all information is secured. Intake Specialist is responsible for delivering and retaining excellent customer service with Dura Medics customers and facilities. Reports to Billing Manager.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Receive and review daily incoming orders via email or fax
  • Route all Brace order(s) received to
  • Ensure every order received has a valid DWO, POD and corresponding face sheet, contacts facility and asks to resend any information omitted from original submission
  • Reconciliation of order(s) to ensure duplicate order(s) are not received
  • Complete the data entry process of patient demographics, product orders and uploading corresponding documents to the patient order(s) received directly from facilities
  • Responsible for naming and housing received order(s) as per Dura Medics scanning/batching process
  • Daily input of batch information in Dura Medic SHAREPOINT i.e. daily claim count sheet
  • Responsible for daily follow-up on any outstanding documents requested from the facility i.e. DWO and PODs
  • Maintenance of emails and faxes to appropriate file per facility for record keeping
  • Initiate re-order / re-supply process
  • Maintenance of facility inventory levels, including counts, audits and adjustments
  • Serve as point of contact for assigned customers. Aid in the resolution of or referral of customer service issues and/or patient concerns.
  • Other duties as assigned Knowledge, Skills, and Abilities:
    • Ability to communicate clearly and concisely, both orally and in writing
    • Competency with Microsoft Office Suite
    • Knowledge of Account Service Representative functions: such data elements required for billing i.e. associated patient demographics, DWOs and PODs for each prescribed product
    • Knowledge of the Medicare and other payer billing processes Required Qualifications:
      • High School diploma, GED/College degree Physical Demands:
        • Ability to stand, sit, use of hands to handle, feel, or reach with hands and arms
        • Ability to lift and/ or move up to 25 pounds
        • Specific vision abilities required by this job include close vision and distance vision Work Environment:
          • The noise level in the work environment is usually moderate is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law..

            Requirements:
            PI117104888

Keywords: Dura Medic LLC, Austin , INTAKE SPECIALIST, Other , Austin, Texas

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