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Legal Liaison

Company: Pain Specialists of America
Location: Austin
Posted on: August 24, 2019

Job Description:

Under the supervision of the Director, this role serves as a liaison and referral coordinator between Pain Specialists of America and referring physicians, medical groups, hospitals, attorneys and other medical facilities. Promotes the extensive, comprehensive clinical services offered at PSA, as well as is responsive to all customer service and patient experience issues in a professional manner.
Essential FunctionsIn collaboration with Marketing, legal liaison will identify attorneys, attorney groups, chiropractors, physicians, medical groups and facilities for development of referral relationships.Complete face-to-face meetings with attorneys and attorney groups to promote PSA's personal injury platform and responds to questions with follow-upAssist marketing department in development of outreach activities, programs, events, lunches, dinners, etc.Determine unmet needs, identify problems or concerns, and offer solutions.Initiate contact with existing referral sources on a regular basis via telephone, email, in person, or written format to encourage referrals.Complete face-to-face meetings with physicians, schedulers, practice managers, and medical staff to ensure that a thorough understanding is gained regarding the physician and medical facility staff desires and needs.Notify appropriate departments or divisions of problem areas for resolution and inform them of needs for clinical services identified during field visits.Enters call activity into Marketware daily and utilizes this CRM to target and report trends and activity
Qualifications, Abilities and SkillsBachelor's degree in a related field (preferred)Minimum 3 years sales experience, preferably in legal or healthcare environmentExperience with CRM (customer resource management) tools preferredAbility to research, understand and explain healthcare services, volume, utilization, market data, and physician referral patterns.Strong communication, interpersonal, collaborative, and analytical skills with a customer/patient focus.Motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills.Competencies for sales efficiency and effectiveness; discipline in goal setting, prospecting, networking, territory management, and time management as well as skills to employ technologies effectively and proficiency (MS office suite, CRM Systems, relevant mobile technology and web-based applications.)ust have Driver's license and auto insurance in good standingMust be willing to travel 30%
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional driving to different locations is expected. May be driving up to 3 hours.

Keywords: Pain Specialists of America, Austin , Legal Liaison, Legal , Austin, Texas

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