Litigation/Liability, Team Lead
Company: Hippo Insurance
Location: Austin
Posted on: May 25, 2023
Job Description:
Role: Litigation-Liability Team Lead
Location: Remote
Reports To:Senior Manager, Claims Counsel
About Hippo:
Our mission is to deliver intuitive and proactive protection for
homeowners, combining the power of technology with a human
touch.
Hippo built the world's first home protection platform. We believe
that insurance should protect your home and the things you treasure
with policies designed for modern lives and proactive protection
that helps you care for your home. Our aim is to help you avoid
issues before they become costly problems because the best claims
experience is the one you don't have. Simply put, Hippo exists to
protect the joy of homeownership.
About This Role:
We're seeking an experienced multi-disciplinary claims and
litigation team lead with an emphasis on all aspects of Personal
Lines Property coverage including liability investigation and
pre-lit and litigation experience to manage a small team of
adjusters who handle all types of claims from Homeowners policies
in multiple states. You'll be able to use your expert discernment
in handling each case, but you'll also have a team to rely on in
order to help come up with innovative solutions. Hippo is proud to
leverage technology to be able to process claims expeditiously,
which means little to no travel is required. Day to day, this
Liability and Litigation Team Lead will work with customers,
vendors, and outside counsel over the phone to provide excellent
customer service and responsible claims handling.
About You:
- At least 10 years experience with claim investigation and
litigation in homeowner's line of business, both first and third
party a must; supervisory experience preferred
- Critical Thinker, demonstratable ability to recognize
irregularities and prevent fraud
- Superior communicator, both written and verbal
- Enthusiastic about working for a company focused on disrupting
the norm
- Team player who enjoys helping and developing others
- Overachiever who is driven to exceed expectations
- Empathetic, dedicated to understanding the needs of our
customers
- Data driven, analytical approach to improving liability claims
and litigation processes
What You'll Do:
- Supervise a small team of adjusters handling liability claims
and litigation on day-to-day basis
- Responsibility for coverage files and a pending of higher
exposure/complex matters
- All aspects of property and liability losses related to
Personal Lines Homeowners with emphasis on litigated files
- Makes prompt contact with customers as necessary, including any
escalations
- Review all new files, develop an action plan, and perform an
initial exposure assessment
- Assist with file investigations, coverage reviews, and provide
analysis with respect to reservation of rights and denial letters
(denial of liability, coverage and/or defense)
- Review and develop plan of action on transferred files to
achieve desired goals
- Determines policy coverage through analyzing investigation data
and policy terms
- Explains coverage to policyholders providing excellent customer
service
- Maintains electronic records that accurately and thoroughly
document all file handling activity
- Determines and negotiates settlement amounts for damages
claimed within assigned authority limits, escalating to management
if need be or issuing payments accordingly
- Ensures regular and timely follow-up and brings claims to
prompt and appropriate conclusion while keeping the customer
informed throughout the life cycle of the claim process
- Other assignments as the need arises
Must Haves:
- Minimum 10 years experience in property and casualty desk
adjusting, with 5 years experience handling litigated
matters
- Juris Doctor preferred, Bachelor's degree in business, risk
management or related field required.
- Experience working directly with Property Adjusters and
attorneys is required.
- Associate in Claims (AIC) or Senior Claims Law Associate (SCLA)
or other claims-related designation preferred
- Thorough understanding DOI regulations and complaint
process.
- Texas adjusters license required, licensure or ability to be
licensed in all states requiring same preferred
- Strong understanding of claims processes, investigation, and
policy language
- Strong understanding of good faith and fair dealing and apply
its principals in file analysis
- Self-motivated and directed; ability to collaborate is a must,
but you will be autonomous and expected to succeed without heavy
direction
- Flexible and willing to do what is needed to get great work
done
- A natural inclination to work within a culture that is
fast-paced and dynamic
- Excellent communications skills, both written and
verbal
- Excellent time management, attention to detail and record
keeping required.
- Must be able to function in a fast-paced environment with a
high degree of efficiency, accuracy and the ability to prioritize
tasks and requests.
- Special Investigations Unit or Fraud exposure a plus
Benefits and Perks:
Hippo treats its team members with the same level of dedication and
care as we do our customers, which is why we're fortunate to
provide all of our Hippos with:
- Healthy Hippos Benefits - 100% Employer paid medical, dental &
vision plan options for our team members AND their families (yes,
you read that correctly). As well as 401(k), long & short-term
disability, employer-paid life insurance, flexible spending
accounts for health and dependent care, and an Employee Assistance
Program (EAP)
- Training and Career Growth - Paid training opportunities and
countless internal career growth opportunities
- Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine
as a top place to work - we value integrity, inclusiveness,
empathy, and being proactive and dedicated
- Flexible Time Off - You know when and how you should
recharge
- Little Hippos Program - We offer 12 weeks of parental leave for
primary and secondary caregivers
- Hippo Habitat - Downtown Austin, a 5-minute walk from the train
station. Fully stocked kitchen and weekly catered lunches; Irving,
TX location next to the "River Walk". Fully stocked kitchen with
snacks and drinks.
Hippo is an equal opportunity employer, and we are committed to
building a team culture that celebrates diversity and
inclusion.
Hippo's applicants are considered solely based on their
qualifications, without regard to an applicant's disability or need
for accommodation. Any Hippo applicant who requires reasonable
accommodations during the application process should contact the
Hippo's People Team to make the need for an accommodation
known.
All Hippo employees who are required to report to a Hippo office or
voluntarily enter a Hippo office must be fully vaccinated against
COVID-19, unless a reasonable accommodation is approved. Employees
in Office Based and Hybrid roles are required to report to a Hippo
office. Fully vaccinated is defined as 2 weeks after receiving the
second dose of a 2 dose vaccine and two weeks after receiving a
single dose vaccine. Please acknowledge you have read and
understand this requirement.
Keywords: Hippo Insurance, Austin , Litigation/Liability, Team Lead, Legal , Austin, Texas
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