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Cloud Systems Administrator

Company: Zenoss
Location: Austin
Posted on: September 19, 2019

Job Description:

We are hiring a Cloud Systems Administrator to support, configure, and build our SaaS offerings. You will be troubleshooting and administering multiple environments including performance and quality of disaster recovery. You will support all aspects of the technical infrastructure by troubleshooting system configuration, installation, and other technical issues. This involves review of technical designs/information, automating processes through scripting, installation and configuration of software, and validation of technical environments.

This position will also be responsible for the documentation of new and existing environments and validation of all key technical components. The selected candidate will be expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology.

Candidate must have strong server, network, communication, and analytical skills.

This is an ideal role for a self-motivated professional with passion for technology and creative problem solving.


  • Deploy, operate, and support cloud infrastructure primarily utilizing AWS but also GCP
  • Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural models
  • Ensure production level systems are running at all times and have multiple levels of redundancy to meet committed SLAs.
  • Applies professional-level technical skill and judgement to provide non-routine technical support for production operations to drive optimal performance, reliability, redundancy, and scale.
  • Develop and maintain a working knowledge of Zenoss' products and services.
  • Document environment topology and installation details
  • Automation of tasks using scripting and configuration management systems
  • Communicates highly technical information to both technical and non-technical personnel
  • Work with customers to troubleshoot and resolve technical issues.
  • Troubleshoot network performance issues, perform intrusion monitoring, and maintain a disaster recovery procedures.
  • Plan for, and recommend, expansion of capacity and upgrades, patches, and new applications and equipment when necessary.
  • Participation in the development of information technology and infrastructure projects
  • Document and thoroughly understand the application architecture and system configuration across platforms
  • Determine the root cause of an outage, duration, and recommendations or steps to resolve issues
  • Provide 24x7 support for all network and server systems that are pivotal to production.

    Required Experience / Skills:

    • Bachelor's degree in Computer Science/Engineering or equivalent relevant experience
    • 3-6 years of professional hands-on experience with Cloud production environments
    • Strong scripting skills and demonstrated ability to automate tasks. (SaltStack and Python preferred)
    • Strong understanding of networking, firewalls, load balancers, and databases
    • Experience using and supporting Amazon Web Services required, Google Cloud Platform a plus.
    • Experience with database (MySQL) and web server technology (Apache, Tomcat, IIS, etc.) a plus
    • Strong verbal and written communication skills
    • Project and task oriented with a focus on details
    • Ability to proactively communicate detailed status to customer and project team
    • Strong organization skills
    • Ability to work both within a team and independently
    • Ability to make sound decisions based on customer needs and technical knowledge
    • Self-motivated and able to work under pressure to deliver high-quality solutions
    • Detail oriented with excellent analytical skills.
    • Ability to work after hours including weekends and night when required with occasional travel

      Candidates must be eligible to work in the US without current or future sponsorship.

      No relocation is available for this role.

      No 3rd party candidates.

Keywords: Zenoss, Austin , Cloud Systems Administrator, IT / Software / Systems , Austin, Texas

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