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Digital Content Technical Associate

Company: TriggerPoint Media
Location: Austin
Posted on: September 14, 2019

Job Description:

TriggerPoint Media is an expanding designer, installer and manager of digital signage across all digital platforms. Growing over 65%+ since 2015, TPM is a company of dedicated, driven, creative team facilitating the growth. Our clients range across the US and Canada.General Job Description:The Digital Content Technical Associate is responsible for and manages all media including video, images, RSS feeds and text ticker content that are displayed on our digital signage network. This position is also the frontline level 1 and 2 technical support for our clients, companywide.--Responsibilities:o------------------Understand the client's needs with an emphasis on delivery time and expectations based on the TPM SLA----------------Load monthly content for clients in our cloud-based content management platform----------------Collaboratively work with the Client Coordinator and Systems Engineer to accomplish the client's objectives----------------Manage supplier ad reports, industry ad libraries and special content requests----------------Troubleshoot issues with existing client's interfacing hardware and software----------------Assist with maintaining and updating the health of the TPM digital signage network----------------Constant proactive monitoring of digital signage network for issues----------------Communicate service outages to management and team in a timely manner----------------Report and document software bugs to vendors and management----------------Create in house support cases within SalesforceQualifications:Although we are a small, causal firm, we work with clients across the country and internationally on multi-year service agreements which requires a substantial amount of well-orchestrated support, supportive client collaboration and detailed engagement tracking. This is a job for a detailed technical and client support professional who has held this position elsewhere.--Candidates must come to the job already possessing the qualifications outlined below.Deductive Reasoning skillsExperience with using cloud-based content management systemsA vast understanding of electronic media (i.e. video, images, RSS feeds)Excellent verbal, written and interpersonal communication skills2+ years of experience with Excel, Word, PowerPoint, Smartsheet & CRM (Salesforce a plus)General knowledge of Adobe Creative Suite (i.e. Photoshop and AfterEffects)Must be detail and process oriented, with the ability to effectively prioritize tasks.Must be prepared to own projects from start to finishExperience troubleshooting level 1 to 2 technical issuesBasic understanding of ticketing systemsAbility to communicate technical issues and the plan to resolution with non tech savvy peopleThe will and want to learn new technologies and support themAbility to maintain focus and drive issues to resolutionCore Competencies:Enjoys collaborative working environmentProactive and resourceful personality with positive and upbeat attitudeWorks well in a team atmosphere as well as independentlyKnowledge of virtual webinar platforms, digital signage platforms and RSS Feeds is a plus

Keywords: TriggerPoint Media, Austin , Digital Content Technical Associate, IT / Software / Systems , Austin, Texas

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