AustinRecruiter Since 2001
the smart solution for Austin jobs

Diagnostics Technical Specialist Houston

Company: Zoetis, Inc.
Location: Austin
Posted on: September 13, 2019

Job Description:

LOCATION: Houston, TX

ROLE DESCRIPTION:

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products.

Anticipated travel within assigned territory as required (up to 60%-70%).

RESPONSIBILITIES:

* Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.

* Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.

* Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.

* Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.

* Provides post sale product installation and validation, applications and operations training.

* Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.

* Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.

* Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.

* Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.

* Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.

* Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.

* Ability to safely lift and move 60 lbs.

KNOWLEDGE, SKILLS, ABILITY REQUIREMENTS:

* Basic computer skills (i.e. Microsoft Office, Excel, Adobe)

* At least one year of experience working in a clinical setting.

* Basic knowledge of animal disease states preferred.

* Knowledge of diagnostic products, instrumentation, and clinic processes

* Candidate must possess an analytical mindset and demonstrable critical thinking skills

* Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.

* This position requires travel to multiple locations within the US and Canada.

* Typically works standard business hours, Monday through Friday.

* May be required to travel on a Sunday to be at a customer location Monday morning.

* Bilingual, Spanish or French is a plus



QUALIFICATIONS (TRAINING, EDUCATION, & PRIOR EXPERIENCE):

* Position requires an Associate degree with a bachelor s degree preferred or equivalent experience.

* A degree from a Veterinary Technology Program preferred

* Credentialed Veterinary Technician preferred

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of @zoetis.com . In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Keywords: Zoetis, Inc., Austin , Diagnostics Technical Specialist Houston, IT / Software / Systems , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Docker/Kubernetes
Description: THIS IS NOT A REMOTE OPPORTUNITY / NO THIRD-PARTY VENDORS--Taos is immediately hiring a Docker/Kubernetes Engineer for a cutting-edge tech company in Austin, TX --Who you are:You are a self-motivated (more...)
Company: Taos
Location: Austin
Posted on: 09/23/2019

Linux Administrator
Description: In-Depth Hands-on experience working on Linux operating systems Hands on experience working on VMware Performance
Company: CAT Technology, Inc
Location: Round Rock
Posted on: 09/23/2019

System Administrator Linux
Description: Advisor, IT InfrastructureRound Rock, Texas br br Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, (more...)
Company: Dell
Location: Round Rock
Posted on: 09/23/2019


DFT/MBIST Engineer
Description: Title: DFT/MBIST Engineer Location: Austin, TX Duration: 12 Months Responsibilities: ul li Use industry standard tools to implement scan in complex IP, generate high coverage ATPG patterns utilizing (more...)
Company: Xoriant Corporation
Location: Austin
Posted on: 09/23/2019

Software Principal Engineer Austin, TX
Description: Software Principal Engineer br Competitive salary br br Austin, TX br br br Dell provides the technology that transforms the way we all work and live. But we are more than a technology company (more...)
Company: Dell
Location: Austin
Posted on: 09/23/2019

CABLE PULLERS
Description: Looking to hire entry level cable pullers for various commercial jobs here in Austin, TX. If you are punctual,
Company: TradeSTAR
Location: Round Rock
Posted on: 09/23/2019

Java Spring Boot Microservices Developer
Description: Our Fortune 500 Client seeks a consultant who meets the following criteria: As a Java Spring Boot Microservices Developer Senior Principal Software Engineer, you will: ul li Design, code, test, debug (more...)
Company: Tan Check Consolidated Inc.
Location: Round Rock
Posted on: 09/23/2019

Telephone Operator - Whatever/Whenever Agent (Agent-At Your Service / PBX) - W Austin - (19126622)
Description: Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International, Inc.
Location: Manor
Posted on: 09/23/2019

Experienced WordPress/Front End Developer
Description: We're looking for a front end developer with a focus on WordPress to join the Monkee-Boy team. br Applicants should be able to independently handle the development
Company: Monkee-Boy Web Design, Inc.
Location: Austin
Posted on: 09/23/2019

Software Engineer
Description: RESPONSIBILITIES:Kforce Inc. is immediately adding a full-time Software Engineer to our team for support of our enterprise technology development client in Round Rock, Texas TX . br br Overview: (more...)
Company: Kforce
Location: Austin
Posted on: 09/23/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds