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IT Infrastructure Provisioning and Operations Manager

Company: Public Consulting Group, Inc.
Location: Austin
Posted on: August 17, 2019

Job Description:

Public Consulting Group, Inc. (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,000 professionals in more than 50 offices across North America and in Europe. The firm has five designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. Responsibilities Overall Responsibilities o Directs teams of technical, professional and management staff in the successful fulfillment of IT service delivery commitments o Provides leadership in planning and managing systems operations o Establishes systems performance objectives and ensure service level objectives are met o Manages IT resource requirements to ensure appropriate balance between tactical and strategic demands o Works with IT peers, PMO and business leaders to develop and implement corporate IT vision and strategy to support business objectives o Manages strategic relationships with key IT product and service vendors o Directs risk evaluation and remediation activities across all IT operations o Coordinates with Corporate IT services (infrastructure, network, cloud) for the successful delivery of all IT Operations o Performs all duties in accordance with safety, security and compliance rules, regulations and best practices o Manages and oversights of after hours maintenance support o Manages and monitors all Environments o Develops and drives automations for IT service provisioning o Promotes Innovations and identify areas for improvements provisioningsupporting IT infrastructure services o Development, enhancement and documentations of IT service provisioningsupport processes Qualifications Required Skills o Exposure to Agile development process and tools (Jira) o Hands on experience with IT Infrastructure service provisioning and management o Familiarity with Cloud-based SolutionsHosted IT Solutions o Vendor management o Demonstrated ability to manage multiple projects. o Excellent problem solving skills. o Excellent communication skills. o Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access) Qualifations Education BS in Computer Science, Information Systems or related field required Experience 8+ years of hands-on experience in IT Infrastructure provisioning and Operations, preferably working in a Hybrid DCCloud environment Certification Cisco Networking, AWS LI-AH1 D-PCG

Keywords: Public Consulting Group, Inc., Austin , IT Infrastructure Provisioning and Operations Manager, IT / Software / Systems , Austin, Texas

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