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Web Savvy Customer Service Rep in North Austin - 13ph

Company: Kelly Services
Location: Austin
Posted on: July 14, 2019

Job Description:

Job DescriptionSeeking for Web Savvy Customer Service Representatives in North Austin for a 1st shift role.Kelly Services has a great opportunity for a motivated, detailed oriented Web Savvy Customer service rep located in North Austin near Metric Blvd!Voted TOP WORK PLACES 2016, 2017 & 2018 in Austin!Perks: Awesome work environment which includes a work out area!Monthly team building events for staff!A dog-friendly work environment!Last but not least a splendid kitchen/break area!Monday-Friday Schedule available - 7:45AM- 4:45PMPay rate: $13/ph Description: Customer Service Representatives provide information and assistance to attendees of small to large corporate events for a variety of clients. . Professional and friendly verbal and written communication are the main requirements. Client provides training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation. Need to be able to walk someone through clearing cache and cookies, reference FAQ material before skyping a manager and they will need to be very pleasant and patient. Duties include but are not limited to: - Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status ('On Queue') to ensure they are able to take the next incoming call. - Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. Contractually obligated to answer emails within one business day.- Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available- mode to receive the next incoming chat.- Voicemail: Appointed CSRs will be responsible for checking and responding to voice mails on their assigned events every work day. For immediate consideration please apply and submit resumes directly to this posting!Requirements- At least 1 year of customer service experience HighlightsAS A Customer Service Representative, YOU'LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING:-Kelly-sponsored Affordable Care Act health care coverage available to eligible employees-Group insurance options*-Service bonus plan-Holiday pay plan-Weekly electronic pay options-Online training campus that provides more than 3,000 free courses to help improve and develop skills-Exclusive online employee community-Employee assistance program available at no cost-Corporate discounts-Transportation Spending Accounts* Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.Why Kelly®?At Kelly

Services®, we work with the best. Our clients include 95 of the Fortune

100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

About

Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Keywords: Kelly Services, Austin , Web Savvy Customer Service Rep in North Austin - 13ph, IT / Software / Systems , Austin, Texas

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