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Program Director - Customer Account and Offer Order Technology

Company: Charles Schwab Corporation
Location: Austin
Posted on: July 14, 2019

Job Description:

The Program Director is an individual contributor role and will share our passion for technology, collaboration, innovation, and excellence. The Program Director oversees the coordination and administration of all aspects of the Customer Account and Offer Order Technology portfolios across projects and operating expenses including planning, organizing, and controlling cross organizational activities and deliverables. You will be responsible for creating project plans, leading scrum of scrums, collaborating across the cross-organizational team effort, managing risks, providing oversight, and documenting all aspects of projects and operating expense initiatives across a large portfolio. You will work closely with the other Program Directors and project managers of consuming products to align on product delivery. The ideal candidate will be an excellent leader and will have experience working with technology and business partners to produce results in a timely manner. The candidate will work collaboratively with all participants in software development projects to maintain all aspects of the overall software development lifecycle and ensure the on-time, quality delivery of software product releases.

  • Plan the delivery of the overall program and its activities
  • Lead and coordinate new initiatives to support the strategic direction of the organization
  • Drive programs or large, complex projects to completion and execute roadmaps, while championing business objectives and goals
  • Manage an annual labor budget of $25MM (Project and FOEX) and ensure that the portfolio operates within the approved budget
  • Manage interdependencies across a high number of scrum teams
  • Adapt style to work with a diverse set of stakeholder needs and expectations
  • Work across diverse business and technical partners to broker decisions and negotiate trade-offs
  • Distill complex information for business partners
  • Communicate effectively at an executive level
  • Mediate and resolve conflicts, maintain a strategic focus when making decisions
  • Demonstrate sound judgment regarding decisions and escalations with complete information
  • Provide supervision and direction to project teams to ensure successful execution
  • Ensure quality and evidence of project documentation
  • Understanding of agile processes, team velocity and the ability to forecast progress accordingly
  • Collaborate across Build, Support, Automation and architectural teams to help remove roadblocks and drive platform adoption
  • Coordinate with external vendors and internal technical and legal teams to manage relationships and contractual agreements
  • Develop an annual operating plan to support the organization and ensure delivery against the annual operating plan
  • Conduct portfolio evaluation to assess the strengths of the portfolio and to identify areas for improvement
  • Report evaluation findings to the Executive Management and recommend changes to enhance the program, as appropriate
  • Develop funding proposals to ensure the continuous delivery of services
  • Documentation and communication of organizational activities and progress
  • Ensure that portfolio activities operate within the policies and procedures of the organization
  • Liaise with other program directors, managers, and stakeholders to ensure effective and efficient portfolio delivery
  • Provide various forms of portfolio status to different levels of management
  • Strong relationship building
  • Identify and evaluate the risks associated with portfolio activities and take appropriate action to control the risks
  • Inspire project team members to improve their own performance; engage and motivate teams to go beyond their role expectations, to help each other, and to exceed goals
    • Bachelor's degree with 12 + years of project management experience, managing multiple large, complex and cross functional projects, with emphasis on product development, systems, and technical environments
    • At least 5 years of Agile experience a must (SAFe a plus)
    • Bachelor's degree in computer science would be preferred
    • Proven ability to earn the trust of sponsors and key stakeholders through focused execution of business priorities
    • Ability to navigate and be successful in a highly matrixed organization
    • Sound business and technical acumen
    • Focused and versatile team player that is comfortable under pressure
    • Demonstrated and applied experience establishing and delivering complex projects
    • Excellent problem-solving and critical-thinking skills
    • Extensive knowledge and expertise in the use of project management tools and methodologies

Keywords: Charles Schwab Corporation, Austin , Program Director - Customer Account and Offer Order Technology, IT / Software / Systems , Austin, Texas

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