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Technical Account Manager

Company: Dropbox
Location: Austin
Posted on: May 27, 2019

Job Description:

Company DescriptionDropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the worlds creative energy by designing a more enlightened way of working.

Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.Team DescriptionOur Sales & Channel team shares Dropbox Business with enterprises around the world and helps them understand the power Dropbox offers to teams at scale. Were a collaborative and empathetic sales team, focused on understanding what businesses need to work better together.Role Description

The Customer Success team focuses on the Enterprise and serves our top, Fortune 500 customers. The team delivers successful deployments of Dropbox for Business to strategic, best in category companies that want to power their enterprise with Dropbox.

You will be joining a pioneering team that is a world-class services organization. If you're a talented technology professional with experience driving enterprise SaaS technology programs and transforming business workflows, and if you want to build something as part of an internal startup team - wed love to meet you!

Responsibilities


  • Establish and maintain trusted adviser relationships with customers from the C-level to the front line, both within IT and business units. Provide best-in-class post-sales technical guidance and support to our enterprise customers.
  • Work directly with customers alongside Customer Success Managers to plan and execute successful deployments. As part of the deployment process, understand and document existing workflows, identify transformation opportunities, and drive adoption of new, prescribed workflows.
  • Routinely evaluate, document, and share the value from adoption of new workflows. Socialize lessons learned in a programmatic fashion with your team and other internal stakeholders such as Customer Success Managers, Pre-Sales Solution Architects, Industry Principals, and Leadership.
  • Partner with customer teams to develop project plans and manage its day to day execution. Facilitate requirements gathering and assist with the creation of solutions and project deliverables, as needed.
  • Create solution architectures and be able to advise customer development teams in design, development, and deployment of custom solutions.
  • Develop and demonstrate product expertise, both on the core Dropbox for Business product and APIs. Be the go-to technical resource for various internal and external stakeholders.
  • Exhibit deep knowledge of industry-wide IT technologies, practices, and processes especially Federation, SSO, SAML, Identity Management, and Active Directory.


    Requirements


    • BA/BS degree, preferably in Business, MIS, CIS, IT or computer-related field
    • Minimum 4 years of relevant work experience; experience in a customer-facing roles
    • Proven track record in professional services, consulting, engineering, or similar roles
    • Experience in implementing large-scale IT projects, SaaS technologies, and/or enterprise deployments is required
    • Previous experience communicating directly with executives with outstanding interpersonal skills, along with strong verbal and written communication skills
    • Knowledge of Federation, SSO, SAML, Identity Management, and Active Directory
    • Flexibility to travel up to 50% of the time
    • Nice to have: ability to write code in at least one programming language (Node, Python, or PowerShell preferred)
    • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
    • Ability to manage services sales processes, including proposal development
    • Demonstrated project management skills
    • Extensive external consulting experience (Cloud Computing preferred)
    • Ability to work effectively in a fast paced, high energy, team-oriented environment
    • Ability to multi-task and perform effectively under pressure


      Benefits and Perks


      • 100% company paid individual medical, dental, & vision insurance coverage
      • 401k + company match
      • Market competitive total compensation package
      • Free Dropbox space for your friends and family
      • Wellness Reimbursement
      • Generous vacation policy
      • 10 company paid holidays
      • Volunteer time off
      • Company sponsored tech talks (technology and other relevant professional topics)

        Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Keywords: Dropbox, Austin , Technical Account Manager, IT / Software / Systems , Austin, Texas

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