AustinRecruiter
the smart solution for Austin jobs

Technical Support/ Help Desk Specialist

Company: City of Cedar Park
Location: Cedar Park
Posted on: May 19, 2019

Job Description:

The City of Cedar ParkWhat Makes the City of Cedar Park a great place to work:Challenging - Fast-Paced - Sense of Community - Valued Employees - EngagingCustomer Service - Sincerity in Willingness to Help - Friendly - Hard-Working - IntensityTeam Work - Collaboration - Sense of Belonging - Positive EnvironmentFun - Opportunities - Development - TrainingYou have a highly specialized skill set, technical tools and training that allow you to be the best at what you do. You take pride in helping others, no matter the situation. But you yearn for more. You need a new challenge. So bring your skills and expertise to the City of Cedar Park! The work isn't easy. It's often challenging. And at the end of the day, you'll know you are a part of something bigger than yourself. Join us today!The PositionThe City of Cedar Park is currently seeking qualified applicants for the position of a Technical Support/Help Desk Specialist to provide high quality customer service to the Police Department and Municipal Court.* Provides computer helpdesk technical support to include installations, upgrades and end-user support;* Utilizes IT helpdesk ticketing system to provide high quality customer service, resolving cases via telephone support or in person, with escalation and follow-up of complex problems to Infrastructure Manager to ensure timely problem resolution;* Maintains laptops, including configuration, preventive maintenance, repairs and upgrades;* Evaluates new and existing technologies with vendors, to make recommendations to the Infrastructure Manager and IS staff concerning possible solutions;* Participates in after-hours on-call support rotation schedule;* Maintains the Police Department's Public Safety Communications System, computer aided dispatch and records management applications, Digital In-Car Video System and Telecommunications functions for the city public safety departments; and* Performs such other related duties as may be assigned.Acceptable Experience, Training, Certifications and LicensesHigh School Diploma or its equivalent, plus two (2) years of related experience;or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.The working hours for this role will rotate between the day and afternoon shifts.Supplemental InformationMicrosoft Certified Technology Specialist (MCTS), Cisco Certified Network Associate (CCNA), A+ Certification, and Microsoft Certified IT Professional (MCITP) Windows Client, preferred.

Keywords: City of Cedar Park, Austin , Technical Support/ Help Desk Specialist, IT / Software / Systems , Cedar Park, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Web UI / JavaScript Developer
Description: Solution IT Inc. is looking for an Web UI JavaScript Developer for one of its clients in Austin, TX W2 Only Job Title Web UI JavaScript Developer Summary Our Direct Client Looking for FullStack
Company: SolutionIT, Inc.
Location: Austin
Posted on: 05/22/2019

Sprint Wireless Retail Store Manager
Description: Job DetailsJob Location Cedar Park - CEDAR PARK, TXDescription Are you goal-oriented with great leadership skills Are you an expert in customer service Do you thrive when helping others reach their (more...)
Company: Connectivity Source
Location: Cedar Park
Posted on: 05/22/2019

C++ Software Engineer
Description: C Software Engineer br C Software Engineer with gaming industry experience needed in Austin, TX br br br br br What You Need for this Position br Bachelors degree and 3 years of professional (more...)
Company: CyberCoders
Location: Austin
Posted on: 05/22/2019


Principal Software Engineer, IT Application Management
Description: Principal Software Engineer, IT Application Management Round Rock, TX Why Dell Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we (more...)
Company: Dell
Location: Austin
Posted on: 05/22/2019

Sr. Software Engineer - Full Stack Web
Description: In this role, you will be working on many of our new SaaS HotSchedules Clarifi web applications, which is built using microservice/service-oriented architecture, React, Node.js, Responsive Web Design, (more...)
Company: HotSchedules
Location: Austin
Posted on: 05/22/2019

Software Engineer, Data Services - Customer Journey Platform
Description: Jobs Rated 8th Note: Beyond Austin, Texas, hiring for this role is open to 100 remote workers or those that are interested in working out of any of our core Cisco office locations. Have you ever had (more...)
Company: Cisco
Location: Austin
Posted on: 05/22/2019

Python Tutor
Description: I am looking for
Company: Company Confidential
Location: Austin
Posted on: 05/22/2019

Senior Network Engineer - LAN/WAN, CCNP, Palo Alto
Description: No sponsorship available. No third party candidates. br With a reputation for success and nationwide brand awareness, our client has been effectively servicing more than 100 million consumers for well (more...)
Company: Technology Navigators
Location: Austin
Posted on: 05/22/2019

Entry Level Software Developer
Description: Role Software Developer Location Austin, TX Position Description As a Software Engineer you will be trained to develop information systems by designing, developing, and installing software solutions to (more...)
Company: Tata Consultancy Services
Location: Austin
Posted on: 05/22/2019

Principal Software Engineer-SDET (Automation Framework, C#, .net) in A
Description: Principal Software Engineer-SDET Automation Framework, C , .net in A Sr Software Engineer-SDET Automation Framework, C , .net in Austin / Round Rock, TX Competitive Salary Dell provides the technology (more...)
Company: Dell
Location: Austin
Posted on: 05/22/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds