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IVR Technical Lead

Company: Systems Integration Solutions, Inc.
Location: Austin
Posted on: May 18, 2019

Job Description:

Lead IVR EngineerArchitect Genesys Location Austin, TX Duration 12 mo Responsibilities Technical CCTech IVR Lead, including Genesys SIP environment, developing IVR applications using VXML Understanding of tools to monitor, alert, and troubleshoot the solutions. Ownership and management of the Genesys Composer Voice to write IVR applications. Ownership and accountability for CCTech environment readiness, ensuring the platform is appropriately scaled to meet business need. Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables. Tier 23 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1P0 incidents and lower priority recurring issues. Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization. Required Skills 5 years of Voice Engineering, telephony experience Proficient with developing IVR applications, support, IVR call flow diagrams, VUI and other design documentation Extensive experience with Genesys 8.x platform architecture Knowledge of Genesys Framework (Config Management). Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS etc) Working knowledge on CICD tools Expert with network and common data centre infrastructure Bachelors degree in Computer Science, Engineering or related field Excellent interpersonal, collaboration and communication skills Preferred Skills Extensive experience with UnixLinux OS system administration, configuration, performance tuning, maintenance and security Experience with Genesys Contact center call routing Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes) If interested, please send your resume to

Keywords: Systems Integration Solutions, Inc., Austin , IVR Technical Lead, IT / Software / Systems , Austin, Texas

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