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IT Computer Systems Engineer Mid Level

Company: USAA
Location: San Antonio
Posted on: March 25, 2019

Job Description:


We are currently seeking a talented IT Computer Systems Engineer Mid Level for our San Antonio TX Facility.

Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs.



USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For , and we've ranked among Victory Media's Top 10 Military Friendly Employers primar13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.


Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million members who rely on us every day.

We are over 3,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview


* Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain.

* Generates new solutions leveraging competent skills and knowledge.

* Solve complex infrastructure and application problems independently.

* Considered fully qualified in one domain.

* May serve as a mentor to junior team members.

* May be a subject matter expert in one or more specializations within a domain.

* Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact.

* Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions.

* Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity.


* Bachelor's Degree or 4 additional years of related experience beyond the minimum in lieu of a degree.

* 4 or more years of relevant business support and/or general information technology support experience.

* Proficient knowledge of systems administration and/or systems programming skills, Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains.

*Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


* Experience coordinating managed software package installs/upgrades

* 3+ years of experience with Virtual Machine infrastructure and administration

* 2+ years experience with SQL Server and IIS

* Experience with Robotic Process Automation Tools

* 3+ years experience working with/leading software support activities

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

RELOCATION assistance is NOT AVAILABLE for this position.


Must complete 12 months in current position (from date of hire or date of placement), or must have manager s approval prior to posting.


USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here. For USAA s Affirmative Action and EEO statement, please click here. Furthermore, USAA makes hiring decisions compliant with the Fair Chance Initiative for Hiring Ordinance (LAMC 189.00).

USAA provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email or call 1-800-210-USAA and select option 3 for assistance.

Keywords: USAA, Austin , IT Computer Systems Engineer Mid Level, IT / Software / Systems , San Antonio, Texas

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