Whatever/Whenever Agent (PBX Operator)- W Austin (19000T7I)
Company: Marriott International, Inc.
Posted on: March 25, 2019
Heres To Your Journey with W Hotels At more than 80 award-winning
properties worldwide, The Ritz-Carlton Ladies and Gentlemen create
experiences so exceptional that long after a guest stays with us,
the experience stays with them. As the premier worldwide provider
of luxury experiences, we set the standard for rare and special
luxury service the world over. We invite you to explore The
Ritz-Carlton. The W Austin located at 200 Lavaca St, Austin, TX
78701 is currently hiring a Whatever/Whenever Agent (PBX Operator).
Responsibilities include: Operate telephone switchboard station in
order to answer telephone calls. Process guest requests for wake up
calls, screening calls, and other requests related to placing or
receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if
required. Answer, record, and process all guest calls, requests,
questions, or concerns. Receive, record, and relay messages
accurately, completely, and legibly. Log all guest requests or
issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction. Provide
information to guests about room features, property amenities, and
local areas of interest. Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Austin , Whatever/Whenever Agent (PBX Operator)- W Austin (19000T7I), IT / Software / Systems , Austin, Texas
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