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Contract Technical Support Specialist (Mac + Cisco)

Company: CyberCoders
Location: Austin
Posted on: March 25, 2019

Job Description:

Contract Technical Support Specialist (Mac + Cisco)
Promising contracting opportunity at an industry-leading software company.

Read on if you have 2+ years of Mac + Cisco technical support experience!

Note this is a 6 month contract. There is no guarantee for contract-to-hire however this is an opportunity to gain invaluable experience at a globally-recognized company.
Top Reasons to Work with Us
Our products are ubiquitous. Our culture is awesome. Our opportunities are endless. Odds are you're already familiar with our products as a user.
What You Will Be Doing
The Technical Support Specialist will play a critical role in an upcoming office move while also providing support in our current workplace.

General responsibilities will include:

- Serve as a support expert on our workplace tech team
- Provide internal technical support across our existing Mac OS X desktop environment
- Provide internal technical support across our existing Cisco video conferencing technologies
- Assist in the support and installation of Zoom videocon systems
- Assist in the installation of new Mac desktops at our new office space
- Monitor and respond to support ticket requests in a prompt and professional manner
- Troubleshoot solutions for employee desktop, videocon, audio/visual issues
What You Need for this Position
Qualified candidates will have:

- Associates or Bachelors in CS or a relevant STEM field
- 2+ years of professional support experience (internal, external, customer)
- Active Directory experience (MUST)
- Mac desktop support experience (MUST)
- Expertise w/ the -nix command-line
- Video conference installation/troubleshooting/support experience (ideally Cisco product line)

Highly qualified candidates will have:

- Experience w/ JAMF Casper Suite
- Experience w/ Windows group policy
- Experience w/ SAML integration
- Experience supporting audio/visual issues as well as IP telephony
- Experience w/ Cisco networking
What's In It for You
- Contract Length: 6 months minimum
- Hourly Pay Rate: TBD/market (likely $20-40/hr)
- Insurance coverage thru CyberCoders

So, if you are a Contract Technical Support Specialist (Mac + Cisco) with experience, please apply today!
- Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Austin , Contract Technical Support Specialist (Mac + Cisco), IT / Software / Systems , Austin, Texas

Click here to apply!

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