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Technical Team Lead

Company: The CEI Group
Location: Austin
Posted on: February 14, 2019

Job Description:

Summary:We are looking for a Technical Team Lead. In this role, you will assume ownership of IT operations in its entirety and ensure all systems are running smoothly including network management, vendor management, desktop support, network/app security, VOIP/telecommunications, subscription management and financial optimization, and hardware procurement.What you'll do:

  • Developing policies and procedures for corporate-wide backups and data security then monitor to ensure successful application
  • Managing all installations, conversions, and upgrades, and develops implementation plans that ensure minimal impact on end users
  • Maintaining IT budget, procure/manage hardware and software, and manage IT vendors including leading vendor selection process, contracts, and implementations
  • Recommending cost-effective hardware/software solutions
  • Identifying opportunities to support manual processes and provides a cost-benefit analysis of automated solutions
  • Communicating any impactful outages and troubleshoot updates to the organization
  • Procuring and managing all IT and other company-wide systems
  • Creating and executing service support processes and tracking systemsWho you are:
    • 4+ years IT Management level experience or higher- you'll own IT here 100%
    • You've been at a startup or a startup-like environment and you have successfully built out a scalable infrastructure from the ground up- you've also done the work yourself
    • Mac expert and know the ins and outs of Apple products (we are a MAC only shop)
    • Google Apps experience in a cloud-based environment
    • Networking/DHCP/NAT/VLANs/large scale wifi experience
    • Experience provisioning, installing and managing VOIP and telecommunications services
    • Previous vendor management ownership
    • You're okay rolling up your sleeves to get things done and being a part of building the foundation
    • You're approachable, an excellent communicator and view your teammates as your internal clients to whom you'll provide outstanding support
    • SaaS enterprise software administration experience
    • Provisioning experience with tools like SFDC, Hubspot, Google Apps, Intercom and others
    • Experience working with business teams to communicate potential impacts and to understand business requirements
    • Experience communicating cross-functionally and across management levels in formal and informal settings in a fast-paced environment
    • Technical expertise in one or more IT related fields including networking, systems administration or software development
    • Experience in procurement, budgeting, forecasting, and asset managementAbility to present complex technical information in a clear and concise manner to a variety of audiences - provided by Dice macintosh, MAC OS, MAC Pro network management, vendor management, desktop support, network/app security, VOIP/telecommunications, Networking/DHCP/NAT/VLANs

      Keywords: The CEI Group, Austin , Technical Team Lead, IT / Software / Systems , Austin, Texas

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