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Technical Support I

Company: Kforce Technology Staffing
Location: Austin
Posted on: February 14, 2019

Job Description:

RESPONSIBILITIES:Kforce's Client in Austin, Texas (TX) is looking for a Technical Support Analyst to provide desktop support services to customers.

Responsibilities:* Installs, configures, troubleshoots, upgrades, repairs, and maintains desktop hardware, software, and client applications in accordance with agency standards* Identifies technology problems and coordinates with other technical and management staff to effect solutions* Continuous (> 75% of the time) hand, wrist, and finger movements when operating a PC, job functions performed indoors* Frequent (25%-75% of the time) client/customer contact, communicating outside of work unit, sitting, standing, twisting upper body, walking, bending* Occasional ( REQUIREMENTS:* Ability to stand/sit/move with no physical limitations or aids to perform activities such as retrieve/replace Desktop PC's and related peripheral equipment* Ability to learn, remember, and integrate complex concepts, difficult procedures, or complicated processes* Normal speech communication requirements - ability to communicate verbally with clients/customers to gather information &/or explain policies/procedures* Normal written communications required - ability to routinely record information such as draft correspondence / reports / documents / policies / procedures, conduct interviews and record information, prepare case narratives, or prepare other lengthy documents using handwritten or mechanical means* Ability to perform visual activities requiring prolonged attention to detail such as editing and proofreading* Working knowledge of Windows 10 such as, but not limited to how to change display settings* Basic knowledge of Microsoft Networking, such as the ability to verify network connectivity, ability to map network drives to verify network connectivity* Basic hardware troubleshooting knowledge such as the ability to determine why a monitor has no display* Basic mechanical ability to assemble computer equipment, or mount a monitor to a standing workstation

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

- provided by Dice Analyst, Applications, BASIC, CASE, Computer, Desktop, Desktop Support, Hardware, Management, Mechanical, Network, Networking, PC, Peripheral, Software, Windows

Keywords: Kforce Technology Staffing, Austin , Technical Support I, IT / Software / Systems , Austin, Texas

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