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Manager, Application Operations & Engineering - Linux

Company: Blackbaud
Location: Austin
Posted on: December 8, 2018

Job Description:

About Blackbaud: Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships. Our customers are passionate about making the world a better place, and we're inspired by the opportunity to help them. Manager, Application Operations & Engineering - Linux As a leader to the Application Management - Linux team, you will motivate and challenge a talented cross-functional team consisting of 5-8 Linux Systems Administrators & Engineers both locally & remotely as well as contractors through nearshore vendors. Responsibilities Include: Coordinate the work activities of the team including overseeing the day-to-day work execution and functional area processes, ensuring high availability for all operations services Personnel management duties including supporting career development, employee engagement, time approval, staffing, quarterly reviews and all other related activities Utilize advanced knowledge of relevant technologies to expedite the investigation and resolution of incidents and problems Develop, implement and review standard operating procedures and work practice that focus on promoting and supporting standardization and continuous improvement Prepare work specifications and project schedules, ensuring activities are well coordinated and that projects are completed within deadlines and budgets Develop, implement and review standard operating procedures and work practice that focus on promoting and supporting standardization and continuous improvement Create and maintain high-quality documentation of all relevant specifications, systems, and procedures. Exercise good judgment within generally defined practices and policies in selecting methods and techniques for implementing solutions Develop stakeholder relationships, working with teams across the business to ensure upstream and downstream processes exist to support meeting SLAs and OLAs Utilize technical understanding to translate technical requirements and specifications into easily understood business concepts and vice versa Considered the primary point of contact to others within the organization and expected to brief upper management of technical aspects of core team's projects, product issue resolution, personnel development plans and status, organization issues/progress Requirements & Skills: BA/BS in Computer Information Systems, Computer Science, Information Systems Management, or equivalent professional experience. 5 years building and managing technical teams of 10 individuals 5 years relevant experience in an IT engineering, support or administration role supporting Linux, Java, Open Source, and/or common web applications Proven experience collaborating and supporting Development teams, and knowledge of the full Software Development Life Cycle Preferred experience with cloud based services (e.g. Azure, AWS, Office365, etc.) Excellent ability to handle diverse situations, multiple projects and changing priorities Strong problem-solving skills and an innovative approach to addressing administrative, personnel, and technical problems Proven experience in past roles to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with little direction Experience working with sensitive information and maintain confidentiality of such data and information Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization's limits (resource, budgetary, legal etc.) ITIL, ISO 200001 or similar certification strongly desired Why you'll want to come work here: Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match Gift matching, volunteer for vacation program, and endless community involvement opportunities Named to Forbes' Fast Tech 25 and Fortune's Change the World List; we are growing and offer incredible opportunity for advancement Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018 Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Keywords: Blackbaud, Austin , Manager, Application Operations & Engineering - Linux, IT / Software / Systems , Austin, Texas

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