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Technical Support Analyst II

Company: ESO
Location: Austin
Posted on: November 9, 2018

Job Description:

The Support Analyst II role is critical to customer success. The right person for this position has a deep level of technical knowledge, but is great at providing solutions in easy to understand terms. As part of the team dedicated to taking great care of our customers, you are a team player that enjoys fixing problems and providing proactive solutions. You will be doing everything from walking customers through how to do something in our software to building reports to ensure they have the critical data they need to run their business. You may also end up streamlining or performance tuning processes to ensure customers are getting the most out of the product. In this position it is important to be able to communicate customer needs to the Product and Development teams. It isn't possible to have the best software in the market without your feedback. You are on the front-lines.

Keywords: ESO, Austin , Technical Support Analyst II, IT / Software / Systems , Austin, Texas

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