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Japanese Bilingual Developer Support Engineer

Company: TriCom Quest
Location: Austin
Posted on: September 15, 2018

Job Description:

#102616 Japanese Bilingual Developer Support Engineer Established, global tech company seeks the expertise of a Developer Engineer. Candidate must be bilingual in Japanese and English. Candidate must also have at least 3 years of experience as a Developer Engineer or a combination of Networking and Development. Visa sponsorship and possible relocation assistance provided. Location: Austin, TX Hours: M-F 8:30am/9:00am - 5:00pm/6:00pm Status: Direct Hire Salary: $ 90K - 110K / year, Exempt Benefits: Excellent Benefits including Medical, Dental, Vision, Accident Insurance, Life / AD&D Insurance, Short- and Long-Term Disability, 401K, Vacation and Holiday Pay RESPONSIBILITIES: --- Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage --- Event management: monitor network, server and web applications to ensure high availability --- Incident management, problem management: open, update and close trouble tickets with detailed information relating to trouble reported --- Provide technical assistance and developer support as part of a global 24x7-support organization --- Work closely with engineers and product managers to improve the product and make our customers successful --- Knowledge management: develop and maintain a working knowledge of a wide range of applications and systems --- Incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams --- Follow notification and escalation procedures --- Follow standards for communications with business involving operational issues --- Monitor cases queue and assist agents with case queries --- Be subject matter expert for other agents --- Share knowledge and educate the agents with product updates and best practices REQUIREMENTS: --- Excellent oral and written English and Japanese communication skills --- 3+ years' experience fully as Developer Engineer or a combination of Networking and Development --- Proficient in at least one of Java, Python, PHP or Go --- Ability to read and understand code and able to write code samples to reproduce customer issues --- Familiar with cloud computing --- Familiar with web protocols (HTTP, TLS, etc.) --- Familiar with SQL --- Handling high severity issues and troubleshooting experience --- Experience working on production environments & client facing --- Experience with Platform as a Service (PaaS) is preferred --- Familiar with parallel/distributed computing (NoSQL, Map Reduce, etc.) is preferred --- Familiar with modern API technologies is preferred #gd

Keywords: TriCom Quest, Austin, Japanese Bilingual Developer Support Engineer, IT / Software / Systems, Austin, Texas

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