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SR SOFTWARE ENGINEER - ServiceNow

Company: The Home Depot
Location: Austin
Posted on: July 13, 2018

Job Description:

POSITION PURPOSE

The Sr. Software Engineer is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. Sr. Software Engineers are expected to pair on a daily basis as they work through user stories and support products as they evolve. In addition, Sr. Software Engineers may be involved in product configuration, performance tuning and testing as well as production monitoring.

As a Sr. Software Engineer, you will be able to operate independently, though typically will work as part of a team with varying skillsets to create, support, and deploy production applications.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

70% - Delivery & Execution:

Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions

Documents, reviews and ensures that all quality and change control standards are met

Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable

Writes custom code or scripts to automate infrastructure, monitoring services, and test cases

Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production

Configures commercial off the shelf solutions to align with evolving business needs

Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively

20% - Support & Enablement:

Fields questions from other product teams or support teams

Monitors tools and participates in conversations to encourage collaboration across product teams

Provides application support for software running in production

Proactively monitors production Service Level Objectives for products

Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing

10% - Learning:

Participates in learning activities around modern software design and development core practices (communities of practice)

Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

NATURE AND SCOPE

Typically reports to the Software Engineer Manager or Sr. Manager.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Must be legally permitted to work in the United States

Experience in an object oriented programming language (preferably Java)

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 1 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:


  • Technical expert in ServiceNow with a minimum 3 years working experience as Administrator and Developer and 5 years overall in IT.
  • Expertise in ServiceNow scripting including JavaScript and Jelly Script
  • Basic understanding of ITIL v3 methodologies
  • Working knowledge of relational databases
  • Knowledge of LDAP/Active Directory
  • Experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database, Asset Management)
  • Experience with agile software development methodologies (e.g. Scrum)
  • Strong analytical, problem solving, organizational and planning skills.
  • Certified ServiceNow Administrator preferred
  • Familiar with Support Ticket, Call Center, and Knowledge Base Systems
  • Emphasis on ITSM
  • Working Knowledge of SQL (T-SQL)


    Knowledge, Skills, Abilities and Competencies:

    Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm

    Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

    Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

    Cultivates Innovation: Creating new and better ways for the organization to be successful

    Drives Results: Consistently achieving results, even under tough circumstances

    Global Perspective: Taking a broad view when approaching issues; using a global lens

    Interpersonal Savvy: Relating openly and comfortably with diverse groups of people

    Keywords: The Home Depot, Austin, SR SOFTWARE ENGINEER - ServiceNow, IT / Software / Systems, Austin, Texas

    Click here to apply!

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