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Doc Tools Developer, Nokia Software

Company: Nokia Siemens Networks
Location: Austin
Posted on: May 18, 2018

Job Description:

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

The Nokia Software (NSW) division seeks a documentation tools developer with an emphasis on developing for a DevOps environment. As a documentation tools developer in Nokia Software CTO/Central Engineering, you will be at the forefront of creating the content experience for our customers. You will work with our Documentation Tools Architect to implement documentation development and publishing systems that align with business strategy for the Technical Communication domain. Your customers are NSW technical communicators who rely on these systems to serve Nokia customers 24x7, globally.


As a Documentation Tools Developer, it is important to have the dedication and drive to try new things and focus on providing our customers with the best content experience possible. Having a global, flexible, and innovative mindset is crucial within the Nokia Software organization. Within our NSW Technical Communication team, knowing the latest authoring and publishing tools, being self-directed, and showing willingness to collaborate with others is crucial.

Some key characteristics that we seek in our developer are:

* A strong sense of responsibility for producing industry-leading documentation tools and solutions, as well as for harmonized approaches with other business and corporate groups as needed.

* Knowledge of documentation industry software, tools, and trends, with the ability to integrate this knowledge into solutions to increase the competitive value of NSW Technical Communication.

* Detail orientation and strong technical abilities, giving you the capability to solve challenging technical problems and contribute to the design of innovative solutions.

* A mindset focused on automation and simplification of complex processes.

* Ability to function well in a fast-paced, global environment.

* Strong interpersonal and communication skills, including good mentoring and training capability across various technical and management levels.

* Ability to help socialize tools and methods, and to collaborate well with others, including the tools architect, DevOps team members, product line managers, technical R&D managers, other NSW architects, content strategists, information architects, and writers.

* Ability to provide good presentations to leadership on technical matters of importance to the organization.

* Willingness to work outside of standard hours to accommodate clients and customers in worldwide time zones when necessary.

To succeed in this role, the developer should be strongly customer-focused and enjoy providing writers with high-quality, effective documentation tools and solutions.


* Develop, test, document, troubleshoot, and maintain documentation systems, solutions, and processes

* Mentor and train support staff, writers, and other professional colleagues, technical and non-technical, at various management levels

* Assist the Documentation Tools Architect in evaluating documentation systems, tools, technologies, and processes

* Other duties as assigned


* At least 7 years experience developing and supporting documentation tools systems

* Excellent verbal and written communication

* Proven ability:

* To support multiple, concurrent complex projects with changing requirements and constraints

* To stay current with industry trends and continuously improve yourself

* To automate, simplify, and improve usability of tools and processes

* Experience:

* Developing complex documentation systems at scale

* Gathering requirements from stakeholders

* Solving difficult technology challenges while balancing business needs and constraints

* Training and mentoring technical and non-technical staff

* Managing and tracking tickets and tools licenses

* Good knowledge of:

* DevOps environments

* Agile software development process and life cycle

* Software as a Service

* Documentation production and delivery

* Continuous integration, and all aspects of builds, integration, branching, merging, tools used, and automation

* Familiarity with the following is a plus:

* Machine learning and bots

* Evaluation and selection of tools and technologies using cost-benefit analysis and research


* UNIX/Linux, Windows, VMs

* Documentation production/publishing to various online formats. Experience includes:

* DocBook, DITA, DITA-OT, and DITA-OT plugin development

* Experience with responsive design a plus

* XML schemas and transformation pipelines, validation, testing, and scripting

* Setting up and maintaining complex XML-based publishing environments

* Graphics/SVG rendering

* Experience with XML repositories that have content reuse within a single product and between products

* Plugin development, DITA-OT/oXygen and DocBook/oXygen

* Experience in documentation production, including:

* Product-integrated documentation

* Publishing to documentation portals and documentation browsing solutions

* Transformation from R&D content and other file types, and automation for continuous delivery

* Test automation

* Component Content Management Systems (CCMSs)

* Publishing localized content for several languages

* Experience with content creation, authoring tools, and information design a plus

* XML, XSLT (plus XPath, XQuery), CSS, XHTML/HTML5, Apache FOP/RenderX XEP, PDF

* Swagger and related technologies for documenting APIs

* Shell scripting, JavaScript, JSON, Ant, Python

* Git, SVN

* Maven, Jenkins, Artifactory

* Infocenters (Eclipse-based)

* JIRA, Confluence

* Publication server environments (installation, maintenance, tuning)

* Search and related technologies (e.g., GSA, Searchblox, Attivio / Lucene, Elasticsearch)

* Experience with the following a plus:

* Java, Ruby on Rails, Nokogiri

* JavaScript libraries and plug-ins applicable to Technical Communication, such as:

* Datatables (for sorting and improved search of tables)

* d3.js (and familiarity with interactive graphics and rich media)

* React (for interactive UIs)

* Coach Marks (for user assistance)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Nokia Siemens Networks, Austin, Doc Tools Developer, Nokia Software, IT / Software / Systems, Austin, Texas

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