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Technical Advisor - Lead

Company: Dropbox
Location: Austin
Posted on: March 14, 2018

Job Description:

Company DescriptionDropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the worlds creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.Team DescriptionOur Sales & Channel team shares Dropbox Business with enterprises around the world and helps them understand the power Dropbox offers to teams at scale. Were a collaborative and empathetic sales team, focused on understanding what businesses need to work better together.Role Description The Customer Success team serves our top, Fortune 500 customers. This team drives deployment and adoption of Dropbox to strategic, best in category companies that want to power their enterprise with Dropbox. Technical Architects utilize their deep industry knowledge, Dropbox product knowledge, partner ecosystem familiarity, IT know-how, and program management skills to help customers make Dropbox available to as many employees as possible in the shortest amount of time. Technical Architects provide coverage for Customer Success Managers to drive the secure and stable deployment of Dropbox, as well as advise IT and business decision makers. You will be joining a pioneering team that is working on building a premier Sales organization. If you're a talented technology professional with experience driving enterprise SaaS technology programs and transforming business workflows, and if you want to build something as part of an internal startup team - wed love to meet you! Responsibilities

  • Manage execution of post-sales engagements with customers end to end, including through the sales process, by demonstrating Dropboxs delivery capabilities to customers and handling all contracting associated with in-house professional services
  • Partner with the TA Technical Lead who provides quality assurance for all Managed Accounts and Enterprise Services projects
  • Act as a senior advisor for customers IT implementation teams as they deploy Dropbox, e.g. identity management, security, client management, network management and integrations to other on-premise and cloud applications
  • Manage all methodologies, processes and knowledge associated with delivering Dropbox solutions to customers; work with related teams (SA, CX) to align methods and knowledge
  • Lead the TA team on a day to day basis, including all areas of professional development and performance management
  • Facilitate team processes and the team building new methods and tools needed to support customers
  • Lead the TA team to develop and demonstrate product expertise, both on the core Dropbox for Business product and APIs
  • Manage interactions with Customer Success Managers to respond to technical issues; partner with the Technical Lead who responds to escalations
  • Manage interactions with Product Management, CX and Product Marketing in partnership with the Technical Lead Requirements
    • BA/BS degree
    • Minimum 7 years of relevant work experience
    • Consistent track record in professional services, technical consulting, or similar roles
    • You have a passion for helping customers get the most out of technology and have experience in implementing SaaS technologies
    • You bring extraordinary interpersonal skills, to build relationships with the customer from the front line to the C-suite
    • Prior team management experience
    • Flexibility to travel up to 30% of the time Benefits and Perks
      • 100% company paid individual medical, dental, & vision insurance coverage
      • 401k + company match
      • Market competitive total compensation package
      • Free Dropbox space for your friends and family
      • Wellness Reimbursement
      • Generous vacation policy
      • 10 company paid holidays
      • Volunteer time off
      • Company sponsored tech talks (technology and other relevant professional topics) Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

        Keywords: Dropbox, Austin, Technical Advisor - Lead, IT / Software / Systems, Austin, Texas

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