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AppleCare Technical Support Advisor - Austin

Company: Apple, Inc
Location: Austin
Posted on: March 13, 2018

Job Description:

AppleCare Technical Support Advisor - AustinJob Number: 113385637Austin, Texas, United StatesPosted: Jan. 4, 2018Weekly Hours: 40.00Job SummaryYoure a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. Youre enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. Youre not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next AppleCare Advisor. Were committed to helping employees explore their potential. This position is located on-site at the Apple campus in Austin, TX.Key QualificationsMinimum 2 years professional technical troubleshooting expertise or proven technical abilityExperience supporting customers via phone, e-mail, chat, and/or in personPassion for customer service and ownership of the customer experience including comprehensive issue resolutionAble to effectively tailor communication and style to differing audiencesAble to self manage and work independently in a fast-paced, constantly changing environmentThrives on a team where expertise is shared and feedback is welcomedEffective time management including ability to multi-task, organize and prioritizeAble to research and grasp technical information across multiple tools while talking with customersKnowledge of one or more of the following is required: iOS, Smartphone, Tablet, PC or Mac experienceAptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challengesDescriptionWe expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Advisor, youll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers first point of contact, youll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. Well rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. Well train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.Additional Requirements Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs Successful completion of a pre-employment assessment and background check Successful completion of initial training Able to meet minimum typing speed of 40 WPM while talking with customers

Keywords: Apple, Inc, Austin, AppleCare Technical Support Advisor - Austin, IT / Software / Systems, Austin, Texas

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