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Technical Writer

Company: Q2
Location: Austin
Posted on: January 12, 2018

Job Description:

Q2 is seeking a professional Technical Writer to support the product, development, and implementation documentation needs at Q2. We are seeking a qualified individual who thrives in a busy environment, is exceptionally detail-oriented, possesses exceptional communication skills, is an energetic self-starter, and who works well independently and in a team setting.

Essential Job Functions

  • Interviews cross-departmental subject matter experts to gather information for planning and creating technical documentation related to setup and configuration of new features and/or products for internal (Q2) and external customers.
  • Researches, writes, edits, and proofreads technical and UI documentation within the established time frames, keeping documents on schedule.
  • Conducts and/or assists in documentation planning, including preparing plans, defining audience, performing task analysis, recommending deliverable formats, and establishing project schedules.
  • Responsible for writing operational, instructional, maintenance, engineering processes and/or specifications for paper, multimedia, or web-based publication that conforms to corporate style guide and quality assurance standards.
  • Conducts tests and solicits feedback to ensure the clarity, completeness, technical accuracy, and quality of the documents produced.
  • Responsible for final production and publishing of documentation to internal document repository, Content Delivery Networks, web sites, and Q2's Customer Portal.
  • As assigned, reviews, and validates technical documentation produced by other departments and by Q2 writers to ensure technical accuracy and adherence to Q2 styles.
  • Perform other related duties, as required.
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

    • Associate or Bachelor's degree in Technical Communication, Instructional Design, English, Computer Science, or related field (or equivalent experience).
    • Working knowledge of MadCap Flare and/or other Help Authoring Tools (HATs).
    • Understanding or working knowledge of software such as JIRA, Confluence, SharePoint, and Salesforce
    • UX and UI experience preferred
    • Knowledge of banking practices highly preferred

      Preferred Qualifications
      • A minimum of 3 years of technical writing experience with demonstrated writing and analytical skills.
      • Must possess a working knowledge of technical documentation development best practices, as well as a comprehensive understanding of the software development lifecycle.
      • Highly familiar with basic writing fundamentals, page layout, and document structure/organization.
      • Solid working knowledge of MS Word and styles, online help systems, XHTML, CSS, and single-sourcing methodologies.
      • Technical aptitude
      • Solid writing and editing experience.
      • Excellent communication skills, verbal, written, and presentation.
      • Strong teamwork, organization, and problem solving skills.
      • Ability to set priorities, work effectively in a collaborative working environment, and be highly proactive
      • Ability to travel to Q2's customer sites, if needed
        If able- please attach some examples of your personal documentation work

        Keywords: Q2, Austin, Technical Writer, IT / Software / Systems, Austin, Texas

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