Customer Service Admin

Company: Confidential
Location: San Antonio
Posted on: April 3, 2026

Job Description:

Job Description Job Description Position Overview Are you a "wordsmith" who can turn a frustrated email into a loyal customer? We are seeking a Customer Support & Operations Associate to be the voice (and the eyes) of our brand. In this role, you will manage the majority of our customer interactions through high-level chat and email support. However, you aren't just stuck behind a desk; you will also play a critical role in our "Feedback Loop" by personally receiving and inspecting returned products to ensure our quality standards remain the gold standard. ? Key Responsibilities The Digital Voice (Chat & Email) - Omnichannel Support: Provide fast, empathetic, and accurate solutions via live chat and email. - Creative Writing: Draft personalized responses that align with our brand voice, no robotic scripts, just genuine, helpful communication. - Small-Scale Phone Support: While we are digital-first, you’ll hop on a few calls each day to resolve complex issues that need a human touch. The Quality Guardian (Returns & Inspection) - Inbound Logistics: Receive and log returned products from our customers and salon partners. - Detailed Inspection: Physically inspect returns to identify defects, shipping damage, or usage levels. - Feedback Loop: Document your findings to help our production team identify trends and improve product quality. ? Who You Are (The Requirements) - The "Service Pro": You have a solid background in customer service and understand the "art" of de-escalation. - Writing Excellence: You have a mastery of grammar and tone. You can write professional, clear, and warm messages that solve problems efficiently. - Analytical Eye: When inspecting a product, you notice the "small things"—a loose cap, a printing error on a label, or a broken seal. - Tech-Fluent: You are comfortable juggling multiple browser tabs, a CRM, and email platforms without breaking a sweat. - Reliable & Organized: You can pivot from writing a thoughtful email to unboxing a return shipment without losing your focus. Role Details - Schedule: Monday – Friday, 8:30 AM – 5:30 PM. - Environment: A collaborative, fast-paced office with a dedicated area for product handling. - Growth: Opportunity to move into specialized roles in Quality Assurance or Customer Success Management. Ready to Join the Team? If you are a great communicator who loves to see a problem through from the first email to the final product inspection, we want to hear from you. Apply today! Company Description Collaborative Environment: Work alongside a dedicated, supportive team focused on innovation Growth Opportunities: We invest in our employees’ professional development, offering ample opportunities for learning and career advancement Competitive Compensation: We provide a comprehensive benefits package and a competitive salary commensurate with experience Family-Oriented Culture: As a family-owned business, we foster a sense of teamwork, respect, and flexibility that helps everyone succeed Company Description Collaborative Environment: Work alongside a dedicated, supportive team focused on innovation Growth Opportunities: We invest in our employees’ professional development, offering ample opportunities for learning and career advancement Competitive Compensation: We provide a comprehensive benefits package and a competitive salary commensurate with experience Family-Oriented Culture: As a family-owned business, we foster a sense of teamwork, respect, and flexibility that helps everyone succeed

Keywords: Confidential, Austin , Customer Service Admin, IT / Software / Systems , San Antonio, Texas