Professional Services II - AMZ26721.4

Company: Amazon
Location: Austin
Posted on: April 3, 2026

Job Description:

Employer: Amazon Web Services, Inc. Position: Professional Services II Location: Austin, TX Multiple Positions Available: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs. Providing technical guidance and troubleshooting support throughout project delivery. Collaborating with stakeholders to gather requirements and propose effective migration strategies. Acting as a trusted advisor to customers on industry trends and emerging technologies. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts. Work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. Managing implementation process and risks throughout the project. Ensuring adherence to best practices and optimizing performance. 25% of work time may involve domestic travel to carry out job duties. (40 hours / week, 8:00am-5:00pm, Salary Range $163550 - $177600) Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any field), Business Administration, or related field and 5 years of post baccalaureate progressive experience in job offered or as a Developer, or Engineer or in related occupation. Must have at least 2 years of experience in the following skills: 1. Architect cloud infrastructure solutions using computer, storage, database, networking, and security services. 2. Supporting large-scale, multi-tiered, multi-threaded, distributed software applications, tools, systems, and services. 3. Design enterprise contact center solutions using Amazon Connect including omnichannel customer engagement strategies. 4. Implement Natural language understanding conversational AI using Lex framework. 5. Experience with programming languages including python, SQL and bash 6. Troubleshooting systemic problems in a Windows, Linux, or Unix based environment All applicants must meet all the above listed requirements. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Keywords: Amazon, Austin , Professional Services II - AMZ26721.4, IT / Software / Systems , Austin, Texas