Robot Operations Technician
Company: Apptronik
Location: Austin
Posted on: April 2, 2026
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Job Description:
Apptronik is a human-centered robotics company developing
AI-powered robots to support humanity in every facet of life. Our
flagship humanoid robot, Apollo, is built to collaborate
thoughtfully with people, starting with critical industries such as
manufacturing and logistics, with future applications in
healthcare, the home, and beyond. We operate at the cutting edge of
embodied AI, applying our expertise across the full robotics stack
to solve some of society's most important problems. You will join a
team dedicated to bringing Apollo to market at scale, tackling the
complex challenges like safety, commercialization, and mass
production to change the world for the better. JOB SUMMARY
Responsible for oversight of daily robot and system issues at both
Apptronik and customer facilities. This role is primarily focused
on the troubleshooting, triaging, and escalation of reported issues
from our internal Robot Park team, and our customers. who work with
the robots. You will work closely with cross functional teams, both
gathering information to help you resolve, or collecting
information to help them resolve the issues reported. Will be
responsible for output of tickets directly leading to reporting
that impacts robot and process improvements. ESSENTIAL DUTIES AND
RESPONSIBILITIES or KEY ACCOUNTABILITIES Monitor & Triage: Act as
the first line of defense by monitoring incoming alerts and errors
tickets via Salesforce on a daily basis. Level 1 Support: Deeply
analyze reported issues. You won't just pass tickets along; you
will use our diagnostic tools to understand the root cause and
attempt to resolve the issue yourself first. Escalation Management:
Accurately categorize complex issues that cannot be resolved at
Level 1 and escalate them to the appropriate hardware or software
engineering teams. Documentation: Maintain clear logs of issues and
resolutions to help us build our internal knowledge base.
Collaboration: Communicate effectively with field techs and
engineers to ensure our robots stay up and running. SKILLS AND
REQUIREMENTS Tech Savvy: You have working knowledge of Salesforce
or a similar ticketing/CRM system (Jira, Zendesk, ServiceNow, etc.)
Education: High School Diploma or equivalent is required Problem
Solver Mindset: You don’t panic when you see an error code; you get
curious. Communication: You can explain a technical problem clearly
in writing. EDUCATION and/or EXPERIENCE 1 years of professional
experience (experience in technical support, IT helpdesk, or
operations is a huge plus). High School diploma or GED required 2-3
years in a customer facing role Documentation of processes,
knowledgebase, and training material creation PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times Vision to read printed
materials and a computer screen Hearing and speech to communicate
*This is a direct hire. Please, no outside Agency solicitations.
Apptronik provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: Apptronik, Austin , Robot Operations Technician, IT / Software / Systems , Austin, Texas
